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External Case

I have the CHRONOS External Case Model No: HD-338-U2 with an 80 GB HD that was functioning very well since I upgraded my Windows XP PRO with the SP2.
My PC could see the External Case and the HD and in accordance with the manufacturer the Windows XP PRO have already the necessary drivers, but all my attempts to go back to the known well functioning situation were in vain.
Please for your advice how to approach this problem.
Thank you

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