Does this happen when you plug said drive into said laptop? If it does, and there is nothing new on the stick (new files could lock up Explorer which is a rather long discussion on its own) then the factory reset is even more called for.
I have a usb hard drive attached to my Netgear XR500 router. All computers on the network (some WiFI, some Ethernet) are able to access that drive except one (a WiFi one). It is a W10-32 tablet/computer running in desktop mode. It has worked in the past. With Explorer, if I try to access that drive, files and folders list in the tree and many, but not all favorite icons populate. If I click on anything .. file or folder, Explorer stops responding. Any help would be appreciated in advance.