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explorer keeps crashing?

by phredman / March 29, 2004 9:14 AM PST

Every time I try to link on a audio stream for windows media player,or try to listen and watch yahoo music videos, the internet exlporer page closes. What do you think is going on? I have windows xp home version and windows media9.
Any help is appreciated

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Try System File Checker??
by LarryD / March 29, 2004 7:59 PM PST

Assuming you hae WinXP (please provide as much information as possible when making posts)


System File Checker (SFC)
This built in utility looks at all the XP Files and Folders and corrects any 'corrupted' items it finds.

Put your XP CD in. It could be called "Restore Disk" depending on your copy.
When it loads you will see a blue screen, when the screen loads, ignore it, or click exit. You will only need it to be in the CD drive in case SFC needs to access a 'clean' version of the file.
Click START|RUN...
Type sfc /scannow (there is a space after the C ). Click enter
Go downstairs and make yourself a sandwich

When the process is complete, any XP related goofs should go away. I can't say if this will cure your all your problems, but it is a good first step, similar to '...take two aspirins and call me in the morning..."

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Re:explorer keeps crashing?
by Grif Thomas Forum moderator / March 30, 2004 1:23 AM PST

Phred,

Just some suggestions...

If you upgraded your computer from an earlier version to Windows XP and WMP 9, did you update your DirectX component? If not, it can be done from the link below:

http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm

If you haven't updated your audio and video drivers, please do so. Older drivers can cause WMP to stop functioning.

Have you tried turning down the "harware acceleration" once notch to see if it causes things to run correctly?

Here is a link to a good article for troubleshooting WMP problems:

http://www.nwlink.com/~zachd/pss/pss.html#video

Hope this helps.

Grif

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