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Explorer causing error in WMPDXM.DLL

by jonofrance / December 31, 2004 1:11 AM PST

Any help very gratefully received

After failure when installing IE6 SP1 from Windows Update, tried to reinstal Windows ME from Packard Bell smart restore utility - overcame a few problems with Norton preventing instal completion but arrived at position where cannot open any folders, access Control Panel or Printer Settings - can't use CD writer or any printers - all attempts to access produce same error - see output from Dr Watson

Windows Media 6.4 Player Shim performed an invalid memory access.

Module Name: WMPDXM.DLL
Description: Windows Media 6.4 Player Shim
Product: Microsoft(R) Windows Media Player
Manufacturer: Microsoft Corporation

Application Name: Explorer.exe
Description: Windows Explorer
Version: 5.50.4134.100
Product: Microsoft(R) Windows (R) 2000 Operating System
Manufacturer: Microsoft Corporation

If the Taskbar is behaving strangely, try exiting Multimedia background task support module.

Module Name: mmtask.tsk
Description: Multimedia background task support module
Version: 4.90.3000
Product: Microsoft Windows
Manufacturer: Microsoft Corporation

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Did you
by hounta / December 31, 2004 2:01 AM PST

Did you install windows Media player 9 before the recovery, if so then I'd say you will have to re-download.
There could be a problem between Windows Media 6.4 Player and Windows Media 9 Player.

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found this
by hounta / December 31, 2004 2:37 AM PST

I to had this problem, My sytem is Window Me.
OK Start by right clicking on Start and go to Explorer then on the left side look for system hit it once on the right side Look for wmpdxm.dll when you find it your going to rename it by Right clicking your mouse on it go to rename it when high lighted use the arrow key on your keyborad right side lower right the right arrow key only hit it ones, then but a 2 there (this it will look like Wmpdxm.dll2 OK this part is done. ok go back my computer and click it again a new error will come up. do the same thing again - go to start right click it to Explorer to system and look for the new error ( on my computer this was it msdxm.ocx and rename it. It will look like this msdxm.ocx2 then it ALL FIX.

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partly solved
by jonofrance / December 31, 2004 2:56 AM PST
In reply to: found this

Hi Hounta and thanks for replies
Found solution below when I searched the Forum, tried it and it has solved most of the problem - I can access folders, control panel etc again - but I still have no printers - message I get when I try to print is NO PRINTER .. all my printers appear under PRINTER SETTINGS and I can print from the MSDOS prompt but not from windows .. any ideas?

Re: need help on major problem

Try SAFE MODE plus this information.


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sounds like IE problem
by hounta / December 31, 2004 3:23 AM PST
In reply to: partly solved
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making progress
by jonofrance / December 31, 2004 5:27 AM PST
In reply to: sounds like IE problem

have just deleted and reinstalled printer and can now print .. tried downloading IE6 from alternative site but got same install failure .. only problem left is that CD R/W has disappeared from Device Manager

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Two problems
by hounta / December 31, 2004 6:25 AM PST
In reply to: making progress

Sometimes weird things happen when IE files are corrupt, you can try to reinstall IE5 again.
Right click Start then Explore and scroll down to Windows Update Setup Files and click the folder on the right click ie5setup icon.
Check mark I accept the agreement then click Next.
Check mark Install Minimal, or costomize your browser then click Next.
Check mark IE5 then click Next.
That should reinstall the proper files so that you can download IE6SP1

This is a little utility RegClean that helps to repair the registry.

Also do a thorough ScanDisk

Nice to see printer ok

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by murlin47 / January 17, 2005 1:23 PM PST
In reply to: found this


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