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Expert Help Needed. Lots of problems after virus.

by the_under_dog86 / November 1, 2010 3:57 PM PDT

Hi, a few days ago I got a trojan virus and it has caused some major issues. I downloaded and ran AVG Free and cleared out the virus, but now I am having a range of issues from:

-Cant install windows updates.
-Internet explorer is really slow and constantly redirects pages.
-Missing icons in folders and not being able to access some parts of the control panel.
-PC running slow in general.
-Some parts of the interface of programs go black.

This all seems totally wierd. I have also ran Malwarebytes scan and done a registry clean with eurasing. I have also turned off system restore, booted in safe mode and ran an AVG scan which found nothing. I tried installing ad-aware but my internet didnt hold up the download time before it screwed up on 90%, but im not sure how much it would help. I am running Vista.

Any suggestions would be most appreciated.

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The symptoms could mean there's still infection
by Donna Buenaventura / November 1, 2010 5:38 PM PDT

in Windows.

I suggest using a clean PC to download the following tools:
1. Microsoft Fix it 50195 to reset IE settings.
2. Microsoft Fix it 50267 to reset the hosts file in Windows
3. Microsoft Fix it 50203 to reset Winsock in Windows
4. TDSSKiller from Kaspersky
5. Hitman Pro

All of the above will run in Windows Vista which is your system.

Save those files in USB or flash drive or any blank removable media that you can plugin/insert to the problematic computer.

Run or execute all the above in order (#1 to #5). Reboot only when prompted.

See if anything will improve (internet connection, redirection of webpages)
If it will fix the above issue, open Windows Update program in Vista and try again to download/install the updates. If there'll be problem, note the error code or error message and kindly post back.

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Thanks heaps Donna!
by the_under_dog86 / November 1, 2010 6:51 PM PDT

Thanks Donna,

I have followed the steps and found a few baddies. These have seemed to fix everything, i have now been able to do a windows update, and the internet is working fine.

Many thanks!

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(NT) Good work! You're welcome :)
by Donna Buenaventura / November 1, 2010 6:58 PM PDT
In reply to: Thanks heaps Donna!
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