I sent in my phone to be repaired and I did get a signature confirmation... after about a month I called to check on the status of the phone and the associate told me she couldn't locate it at that time and to call back later. I did and spoke to another csr and he told me HE'd look into it... I called back about 8 more times and at this point I was certain they had lost the phone. I finaly asked to speak to a supervisor and and he told me to provide proof that I did indeed send in the phone. Since none of the many previous employees had asked me for the signature confirmation receipt I didn't think I needed it and had thrown it away. I called yet again to try one more time... the csr told me he'd call me back if he finds out anything it's been a week since then and about 6 weeks in total since this whole thing begun. [their turn-around time for repair is supposedly 15 days] I'm now trying to file a claim with the post office. By the way its the Nokia 6170 and it stopped working after a week of purchase.