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Experience with Samsung's TV warranty replacement?

by jb21sa / June 24, 2012 6:51 PM PDT

I have a UA55D7000 which I purchased last year and have had numerous problems from it getting a virus, then they replaced the motherboard and i lost the ARC function in the HDMI port. They then came out and changed the mother board again to a new one, put it back up on the wall and as the tech was packing up i went to retune the TV and it wouldn't go past the start up screen. So lucky the tech was still around to try and fix it otherwise i would have had to log ANOTHER job! the Tech couldn't fix it and it was decided to escalate the issue with Samsung. this was monday week and i called on Thursday and Samsung said they where waiting for a case manager to look at it and would call me back in the afternoon... No call so i called back friday mid morning and they once again said they would call back in the afternoon... no call i then called last thing friday to see if anything had been done and all i got was call back first thing monday morning... so i called this morning and got told to call back at midday. i did and i finally got to talk to a Case Manager and he offered a replacement of a ES7500. at this point i just wanted a TV so i said let me look up the specs and call you back. The specs are similar just some new gimmick apps but i called back to approve this and i couldn't get a hold of the Case manager so i spoke to another one confirmed everything and that was it easy! After feeling refreshed that something was happening i decided to write a Compliment letter in regards to the case manager but i forget there name... :? so i called back to ask for his name and they persisted to ask if i wanted to accept his offer of a new TV!! my response was i approved this at midday! nothing was recorded nothing noted so it begs the questions...

1. has anyone had experience with this, will i need to hold their hands through it
2. is the exchange from a D7000 to a ES7500 decent?

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This is a first.
by R. Proffitt Forum moderator / June 24, 2012 6:53 PM PDT

We see PCs get such a thing but a TV?

Anyhow, there is a post at the top of this forum to feedback on service issues.

TIP! Keep records and those TRANSACTION NUMBERS Samsung tracks all this with.

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Hmmm
by jb21sa / June 24, 2012 6:57 PM PDT
In reply to: This is a first.

i know i never thought i would get a virus but.....

Im from australia so they cant help Sad

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Off topic reply.
by R. Proffitt Forum moderator / June 25, 2012 2:48 AM PDT
In reply to: Hmmm
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