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Question

exe contained a virus and was detected

Apr 26, 2014 8:10AM PDT

I cannot download anything on my computer. getting a message about whatever is being download.exe contained a virus and was detected. what's the problem? I cannot even download Norton security suite.

please help.

Discussion is locked

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Answer
On a clean computer...
Apr 26, 2014 8:22AM PDT

Can you get into safe mode? If so, get a copy of malwarebytesantimalware from a clean machine and run a quick scan.

Dafydd.

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clean computer
Apr 26, 2014 11:24AM PDT

The samething happens in safe mode.

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Answer
We Scan Computers Using These Procedures...
Apr 26, 2014 9:51AM PDT

If you can download the tools listed below on the problem computer, great, (do it AFTER running the rkill tool per instructions), but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
_______________

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Next, run the free online scan from ESET using the link below. It will download a small smart installer file from the link, install it on your computer, then run the scan.

ESET Online Scanner
__________________

And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.

Hope this helps.

Grif