AVG Anti Spyware:
download AVG Anti-Spyware from HERE and save that file to your desktop.
After the installation, a free 30-day trial version containing all the extensions of the full version will be activated. At the end of the trial, these extensions will be deactivated and the program will turn into a feature-limited freeware version.
Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.
Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Select "Automatically generate report after every scan"
Un-Select "Only if threats were found".
Close AVG Anti-spyware, do NOT run a scan just yet, we will shortly.
Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
IMPORTANT: Do not open any other windows or programs while AVG Anti-spyware is scanning, it may interfere with the scanning proccess:
Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions".
Close AVG Anti-Spyware and reboot your system back into Normal Mode.
Please run the Housecall online virus scan located at:
Follow the prompts to scan your hard drive for viruses. Select the "Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your computer.
Do you have ALL critical Miscrosoft Updates?? Go to Windows Update and see, IF youo have ALL.
Pls. let us know how you are doing.
Okay, about a week or so ago I started to notice some changes with my computer. First and foremost, Firefox was crashing a lot. Then, as time went on, Windows Media Player and other programs began to crash regularly as well. In some cases I would double-click on an icon and the crash message would come up so I couldn't even open it. This would happen again and again until I restarted my computer, but that led to another problem. As time went on, say a few days or so, my computer would restart when I would click on certain icons (I didn't notice any pattern) and load up normally to the Windows XP welcome screen, then reboot again. It would do this twice or three times back-to-back in most instances. By this time I was getting pretty frustrated and was running Ad-Aware and a demo of Trend Micro PC-Cillin constantly (they are the only anti-virus programs I have) but it wasn't finding an inordinate number of problems, nor was it finding the particular virus that was causing me so much grief. It's gotten steadily worse since then, but now the sound has been dropping out on me. I used to just not have any sound in Firefox, but as of yesterday I have not been able to hear any system sounds or music from external applications (I used to be able to do this). I looked in the control panel and what happens is that it doesn't recognize that any sound device is attached, but all the options are grayed out so I can't change them. I downloaded the nVidia nForce audio driver off the website and it would temporarily reinstate sound capabilities, but sure enough I would lose sound in another few minutes. I did this over and over again, but the virus must have eventually caught up with it, because now when I try to do that, it tels me the installer itself is corrupt and unreadable. Furthermore, it has recently been recognizing my sound device, but I can get no sound whatsoever out of it. My programs are still crashing, I have no sound at all, my computer is still restarting at random and it's driving me insane. I have to fix this; any help would be greatly appreciated. I'm not sure whether this is one problem or multiple, but it didn't show up on the Symantec free scan and it seems to be getting worse and worse.
Here are my system specs:
Windows XP Home Edition (Service Pack 2)
AMD Sempron 3000+ (1.99Ghz)
1.18 Gb of RAM
The programs that seem to be crashing most are Firefox and Windows Media Player, but it's not unusual for Windows Explorer or, for that matter, any program I have open to crash.