Computer Help forum


Ethernet Not Connecting

by BryanGarbage / December 11, 2016 8:17 PM PST

So, I don’t really know what to say I just know I don’t really have the ability to connect to ethernet. I can connect to wifi but playing League of Legends on wifi is not really a good idea unless its veryy good wifi which I do not have. I am trying to be able to connect to ethernet but it isn’t working though I was able to connect like a month ago but I’m not sure what happened. I also live on campus. I think the problem has something to do with my network adapters, drivers, or maybe updates? Although I think that my drivers and adapters are already updated to the most recent versions but who knows I can be wrong.

If anyone has any solutions they would be appreciated.

TLDR: No ethernet connect but I do have wifi. Settings and information in the image linked. I live on campus if that matters at all so I don't have access to the router or whatever.

Image with details 

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I gifted some old desktops that did that.
by R. Proffitt Forum moderator / December 11, 2016 8:39 PM PST

It was a HP DV5000T and I didn't have time to fix that. I know a PCI Ethernet card or 5 or 10 bucks would fix it and since these were gifts I did not fix the issue.

There is another issue that can cause this and it happens when folk hard assign IP addresses. I don't see the details here to talk about that but as a networker, this should be enough for the tech support to deal with that.

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I called computer services and...
by BryanGarbage / December 12, 2016 7:27 PM PST

Yeah I called the people thinking they would be able to fix it but yeah I should have mentioned I went to them already and they couldnt fix it. All they did was ask me for my mac address and told me to restart symantec endpoint protection and it did not work. So I should just buy an ethernet card instead of using the one on my motherboard? Would I need to install new drivers? I never did that before. Though I did build this computer I am not savy by any means lol. Also I did not assign my own IP address.

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That's not much to work with.
by R. Proffitt Forum moderator / December 12, 2016 7:38 PM PST

I shared I gave away some PCs with nonfunctional Ethernet. Why did I do that? The WiFi worked fine they promised that was OK. I warned them that a 5 to 10 buck Ethernet card was the quick fix since I didn't find W10 drivers for the Ethernet.

As to Norton. They lost me years ago. Too many failures.

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by BryanGarbage / December 19, 2016 12:25 AM PST

ok i bought it and it still doesnt work

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Re: ethernet card
by Kees_B Forum moderator / December 19, 2016 12:38 AM PST
In reply to: installed

So you bought an Ethernet card, installed it in your PC, installed the drivers, the error about wrong gateway address (shown in your image) is no longer present, device manager doesn't show any problems, and still it doesn't work?
What exactly is "doesn't work"?

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Nothing much you can do about it
by James Denison / December 12, 2016 8:01 PM PST

If you aren't connected by ethernet, you are entirely dependent on maximum allowed speed settings in the router or system providing your wifi access. The best speed you can achieve is get near the wifi emitter where the signal is strongest.

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Im using the port
by BryanGarbage / December 12, 2016 8:49 PM PST

Sorry for not specifying but I am using the ethernet port that is in the wall by my bedspace. It used to work just fine but now it doesnt and I called computer services for my school and they couldnt fix it which is why I came here.

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then there's nothing WE can do.
by James Denison / December 12, 2016 9:21 PM PST
In reply to: Im using the port

You will have to wait for repair. The alternate is to share a good ethernet wall port with an adjoining room through a switch or router and run some CAT5 through the hall or through the wall, or from one window there in to yours. When I was in AF dorms, we shared cable through drop ceiling between rooms.

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Re: it used to work
by Kees_B Forum moderator / December 19, 2016 12:11 PM PST

In the context of your post "it" can only mean that wall port. Then James is right that the school should fix it.

If "it" is your laptop (prove it by showing to yourself that Ethernet on your laptop works nowhere, while all other laptops work fine with that same wall port), then it's a quite different story, of course. I*n that case, try to connect to Ethernet from Linux (no need to install it, just run from DVD or USB) to check if it's hardware (Linux doesn't do it then either) or software or settings in Windows.

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Follow these steps
by TemeccaMartin / December 19, 2016 6:15 AM PST

Follow steps below:
1. Press Win+R (Windows key and R key) at the same time. A Run dialog will appear.
2. Type devmgmt.msc in the run box and click on OK button. The Device Manager window will pop up.
3. In Device Manager, expand Network adapters category.
4. Next to the Ethernet card device name, if you see a computer icon with an arrow on it, the Ethernet has been disabled.
5. Then right-click on the device name. Click Enable from the pop up menu.
Make sure the network card driver is working well
In Device Manager, if you see a yellow exclamation mark or question mark next to the network device name, you need to update the driver. You can go to the device manufacturer’s website to find the correct driver and update the driver manually. Alternatively, you can download Driver Easy to help update the driver.

With these solutions, Ethernet connection issue can be resolved easily and quickly. After following these solutions, if the problem still cannot be resolved, you can consider taking your computer to the repair store to have it checked, as the Ethernet card might be broken. In that case, you might need to have it replaced.

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