Windows Legacy OS forum

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Error with Windows Explorer when opening my videos

by Starrlitelove / April 11, 2006 12:02 PM PDT

Whenever I try opening "my videos" i get a message that says "Windows Explorer has encountered a problem and needs to close" and gives me the option of sending an error report. I've sent almost 20 and needless to say, i still can't open my videos. Also, whenever I try access my documents from a web site (i.e- uploading pictures to photobucket) my whole browser closes and i don't even get a message. I'm working on a Windows XP professional.

Any help?

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by tomron / April 11, 2006 1:40 PM PDT

Check C:\windows\q1311165666_disk.dll Is this what you see?


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I've crashed this way.
by R. Proffitt Forum moderator / April 11, 2006 1:44 PM PDT

In my case Windows could not handle my HP 812 mpeg movies until I reinstalled the HP drivers which... included a CODEC to decode the videos. Without this codec, any stock install of Windows crashes on these files.

Hopefully this is a clue you can use.


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