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Error trying to reinstall XP - Starportlite.sys not found

by ashleyview / December 19, 2007 10:34 AM PST

I have a Dell Dimension E310 with Windows XP Media Center on it. Due to errors I've been getting that imply some of the operating system files are in a bad state, I got the Dell-provided XP Reinstallation CD and chose the Upgrade option to reinstall the XP operating system. The pre-install process ran fine and it then rebooted the PC. While rebooting after choosing the Windows Setup boot option, I get the error "The file starportlite.sys could not be found".

Then I have no choice but to exit setup because it says the setup failed.

After booting to the normal XP Media Center that is installed, I searched and found this file in two locations on the C: drive:

The next time I rebooted, the boot up process again asked me if I wanted to boot to Windows XP Setup or to Windows XP Media Center. I chose XP Media Center and it booted up. The computer apparently still thinks it is in the middle of an XP install when it reboots even though I did tell it to exit the setup process after it got the starportlite file error.

Any advice on the "missing" file and/or the hung up set up process? I would really like to get the operating system repaired.



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Re: How many places did you ask?
by ashleyview / December 19, 2007 11:53 PM PST

The first three posts you identified are mine. And they have sadly gone unanswered. I've asked 4 places so far including C/NET. The fourth link is new and hopefully will help me resolve the hung up setup problem. Thanks much for that!

I may need to just repost the starportlite file problem separately so it doesn't confuse matters.


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That file is not an issue. Here's why.
by R. Proffitt Forum moderator / December 20, 2007 12:08 AM PST

It appears to be a left over item from your old install so any REPAIR INSTALL of XP will fail proper. I'd uninstall or manually remove this from the registry before proceeding further. Sorry but I can't write a step by step on that one.


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by danh002 / December 30, 2007 9:21 AM PST

I had the same problem.
I uninstalled "StarBurn" - a DVD burning program I downloaded from give-away-of-the-day
Restarted the XP install and everything went ok.

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Re: starportlite.sys
by ashleyview / January 1, 2008 11:26 AM PST
In reply to: starportlite.sys

Thanks for that tip about StarBurn - I installed that a few months ago, so I will definitely try uninstalling and see if that does the trick. Thanks!!

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Resolved starportlite.sys problem
by ashleyview / January 13, 2008 1:02 AM PST
In reply to: starportlite.sys

Ok, I believe I have resolved this now.

First, thanks to the poster who provided the tip about removing the StarBurn free download of the week. I removed this program as well. I also removed the starportlite.sys file from the leftover in-progress windows install directory just in case. Then I started over from scratch with the Upgrade Install of Windows XP because just letting the in-progress installation continue was not working. This time the install did not encounter the error with the starportlite file. Cool.

However, it did encounter some issues. I got repeated occurrences of the error "The procedure entry point GetRequestedRuntimeVersion could not be locatedd in the dynamic link library mscoree.dll" This was an ngen error. This was followed by at least one occurrence of a .NET runtime error that I missed capturing the details of. In any case, the installation did complete.

Then windows updates downloaed but failed to install. So I uninstalled and reinstalled the Windows Installer 3.1 version per a very helpful article at Once I followed the instructions about getting a clean install of the Windows Installer 3.1 version, then the windows updates started working. The only remaining problem appears to be a problem with the .NET runtime on this computer. The Windows Update associated with the .NET Framework Version 1.0 SP3 failed. So I will probably try reinstalling the framework.

So at least we now know how to get past the starportlite.sys reinstall problem. Thanks again!

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Reply from Rocket Division Software authorized agent
by Schmurge / February 4, 2008 12:32 AM PST

Indeed. We would like to confirm that there was a problem with the installation and deinstallation of the 'starportlite.sys' driver. The issue has now been fixed and you can download the updated version of the product that has the fix included at:

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StarBurn fix not working
by melvin hoagland / June 13, 2010 4:02 AM PDT

I hope you're still monitoring this. Despite repeated attempts the starportlite.sys file error is still coming up and not allowing me to proceed with my XP upgrade. I hope I'm not forced to purchase the full StarBurn software, as this is not good faith on the part of the manufacturer. My system has been taken hostage. Can you help me, please? Thanks!

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