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Error msg: no boot disk detected or disk has failed

by Needssomehelp / September 26, 2015 2:57 PM PDT

HP 23-B010 Desk Top All in One Windows 8.1 (x64)
Upgraded from windows 8

I hope I am not sending msg again, I keep losing it and have to start over!

Last week on powering up I got a black screen with above msg. After some research, I powered up again tapping F11. I got a blue screen, went to advanced options, and chose System Restore. I got error box saying System Restore did not complete successfully: details system failed while scanning file system on drive C.

There was a black screen for a few minutes, then my desktop came up. I ran the error check drive C for file system errors, which came back saying nothing wrong!

I tested computer and nothing seemed wrong, but am now afraid to shut down! However, computer DID shut down twice while I was not using it, and it powered up ok.

Any suggestions???

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All Answers

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by R. Proffitt Forum moderator / September 26, 2015 3:04 PM PDT

First make sure you can survive a hard disk failure. That is, you have a full backup of that HDD today.

Next look up the full make/model of the HDD and let's try the maker's HDD test software.

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Error: no boot disk detected or disk failed.
by Needssomehelp / September 26, 2015 6:35 PM PDT
In reply to: Yes.


Thank you for promptly replying. I made a File History Backup from Windows; and a System Image Backup: EFI System Partition, OS (C) and Windows Recovery Environment System to external Seagate drive F.

I have original set of Windows Recovery disks (5) purchased with computer.

I also have Belarc Advisor report from 11/5/14. It tells system model, serial #, etc but not make/model HDD. Not sure how to get that info. Perhaps there is somewhere to search for it on my computer??

Suggestions Please ???

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In that case you may have to read it off the HDD label.
by R. Proffitt Forum moderator / September 27, 2015 7:45 AM PDT

That is, open it up to read make and model.

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This Drive info was on last night's Belarc Advisor report
by Needssomehelp / September 27, 2015 1:23 PM PDT

ST500DM002-1BD142 [Hard drive] (500.11 GB) -- drive 0, s/n W2ALQTFY, rev HP73, SMART Status: Healthy

c: (NTFS on drive 0) * 476.82 GB 381.60 GB free

Is this what I need? I don't think computer can be opened, an all-in-one, can it?

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It's a seagate. Replace it.
by R. Proffitt Forum moderator / September 27, 2015 1:32 PM PDT
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Oh that is rather depressing news
by Needssomehelp / September 27, 2015 3:51 PM PDT

as I don't even know a reliable repairman! What about using the command
chkdsk/R or chkdsk/F ??? Would that help anything or just fry the whole thing. Sad

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You can try that.
by R. Proffitt Forum moderator / September 27, 2015 4:20 PM PDT

For me it's 2 out of 5 lightbulbs on the repair scale. That is, just hard enough to scare folk. But if it ever boots again, save what you can and make those all important restore DVDs.

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Would you please give instructions
by Needssomehelp / September 28, 2015 10:37 AM PDT
In reply to: You can try that.

on how to test software on ST500DM002-1BD142

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I'm guessing that you meant something else.
by R. Proffitt Forum moderator / September 28, 2015 10:43 AM PDT

I'm an author of a lot of software so when you ask me to test software I have to guess that's not what you meant. Remember that last month we had bad drives pass this testing so if it's a Seagate I just clone and pop in the new drive. I can guess that many folk don't get much exposure and will want to test and lose time and possibly their files.

Seagate writes how to test their drives at

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