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Resolved Question

error messages

Jan 14, 2012 12:36AM PST

How do you fix this error? Unhandled exception occurred in 3rd party module? Dell laptop using windows XP. Thanks.

Discussion is locked

gobears06 has chosen the best answer to their question. View answer

Best Answer

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Error details please
Jan 14, 2012 12:45AM PST

What 3rd party module?

Need more.

XP ?? SP?? Dell ???

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error message code
Jan 14, 2012 12:54AM PST

to mchainmchain. dell laptop with windows xp or windows 7(friends) the error message pops up and evidently is unable to do anything else with laptop? It happened after she was on a website for a catalog. Is there a way to fix this? What other info do you need to procede? Thanks for your help.Ok have more info dell inspiron and now she states Vista? sorry.

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Is this resolved?
Jan 14, 2012 1:07AM PST

Confusing.

When does the error occur?

Does it happen when computer is first turned on?

Virus maybe?

XP Home or Pro?

SP1 SP2 SP3? (Service Pack Version)

Vista? Windows 7?

You should know CNET only allows so many posts to a thread, so the sooner we get to what we have and what we know, the sooner we can move forward.

Cannot fix something I cannot see here.

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Answer
Generally that unhandled exception ...
Jan 14, 2012 11:24AM PST

error shows up as a result of browser add ons such as toolbars.

uninstall or disable all the toolbars then one at a time add back the ones you can't live without.

You didn't tell us just what is being done immediately before the error so I will assume you are browsing the web. MSIE can be started without add ons either by Start > Programs > Accessories > System Tools > Internet Explorer (No Addons) or by typing the following into the Run command textbox = iexplore.exe -extoff