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General discussion

error messages

Nov 28, 2003 12:11AM PST

When i turn on computer and when desktop
starts to load,i get error messages mmkeyboard
and explorer error,and rundel32 error.my operating
system is win98se.internet explorer 6.0.norton
utilities and norton anti virus 2004.thi happens
quite freqently.i run system check using norton utilities and shows no problems.
thanks for any help,edward
p.s the computer freezes up when i go to close program.
ctrl.alt.delete.i have to manually turn computer off.

Discussion is locked

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Re:error messages
Nov 28, 2003 12:54AM PST
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Re:error messages
Nov 28, 2003 9:08PM PST

the error message says,computer performed illegal
operation.in details it says explorer caused a general protection fault in module gdi.exe

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PART I.
Nov 28, 2003 9:48PM PST

1. For the error reported," explorer caused a general protection fault in module gdi.exe", little if anything of significance is written about this anomaly. You can check Google Group or the Microsoft Knowledge Base and neither finds much of anything useful.

2. Since both Gdi.exe and Gdi32.exe provide the graphical device interface code for Windows, I'd start by ensuring that the correct version of these files are those for your given operating system by verifying the properties/version information for them.

3. Second, I'd certainly ensure that both the video adapter and sound drivers are up-to-date or newer for these two devices by checking the manufacturer's Web site.

4. After all that is said and done, the System File Checker tool verifies the integrity of system files. After scanning for altered files, it offers to restore corrupted files. If a file is found to be corrupt, you will be prompted to restore the original file. By clicking Settings, SFC can also be configured to notify you of changed and deleted files. If you choose to restore the file, SFC attempts to extract the file from the original Windows 98 installation source.

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Re:PART II.
Nov 28, 2003 9:49PM PST

a. Please be advised however, the article [Q186157] states that during the installation of a new program (including Win98), files on your hard disk may be detected and replaced with older versions, and describes the use of the Version Conflict Manager. If a newer version of a file is detected by Win98 Setup, a version conflict occurs. Prior to Win98, most installation programs (including Windows 95) prompt you to either keep the existing file or overwrite the file with the older file. When you install Win98, this prompt does not appear and newer files replaced by Win98 Setup are automatically backed up to your hard disk for compatibility purposes.

b. The article [Q192832] WARNS that when using the System File Checker (Sfc.exe) tool to restore a file (for example, the User.exe, Gdi.exe, Setupx.dll or Krnl386.exe file) from a cabinet (.cab), the wrong version of the file may be extracted. This can result in the inability to start Windows (for example, the computer may stop responding/hang) or a Windows Protection Error messages may be rendered. This article explains that after starting the computer, a user should extract the correct file.

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Re:Re:error messages
Nov 28, 2003 9:54PM PST