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General discussion

Error messages

by boatsareme2 / August 21, 2007 10:41 AM PDT

Hello. I am trying to open some files I have down loaded from the internet and I keep getting these error messages:
Adobe reader can not open; file has been damaged or corrupted(example; as an email attachment that wasn't correctly decoded)
or file can not be opened because it is not a win32 supported application. I have extracted them with winrar archiver, and winzip with the same results. I have updated adobe reader to 8.1 but I am not sure it is working. Another message I get is "paint can not open file."Some times they open but it is in computer code, and when I try to open them I get the same errors. My question is: Is it that the files are bad, or adobe is bad or is there some other thing I need to have or need to to do ? I know other people who have opened up these files so I know it can be done. I am sorry for so many questions but I am completly stumped. Thank you and bless you for any help to can share.

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More info from boatsareme2.
by Kees Bakker / August 22, 2007 12:26 AM PDT
In reply to: Error messages

It's me again. I just wanted to add that there are no error numbers and I have windows XP thank you

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Re: errors with pdf.
by Kees Bakker / August 22, 2007 12:33 AM PDT
In reply to: Error messages

- First make sure the file is a .pdf file indeed. Save the attachment and (if necessary) tell Windows Explorer in Folderoptions to show all extensions, including known ones.
- Then try to open it with File>Open from Adobe Reader? Does that work?
- Then put it on a USB-stick (or a diskette, or mail it), find another PC (with a friend or so) and try to open it there.
- If that works, and it doesn't work with you, it's a problem with Adobe Reader on your PC. If it doesn't work there either, it's a corrupt download.
- Corrupt downloads may have two causes: (1) A problem on the site you download from, or (2) a problem in your Internet connection or in your PC. Download on that other PC the same pdf file from the same site as you did at home and compare the files.

Tell what you find.


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Reinstall adobe 8
by Dango517 / August 23, 2007 1:47 AM PDT
In reply to: Error messages

Uninstall adobe 8 from your (add/remove program) program group. Then delete your copy of it from your documents. Return to adobe and get a new copy. You'll need to tell us your Operating System (eg. XP Professional SP2) and that code number if the problem persists. Also state exactly what the code number applet sayes. An applet is the window that pops up with the code number in it.

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