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error message when doing a synch of data from Palm hand-held

by jeriboam / September 28, 2009 2:46 PM PDT

Hi to all-I have a Palm tungsten E2 hand-held and having the following trouble when doing a 'synch'of data from portable device to my desktop:

-After having a computer tech save all my files and wipe the hard drive, then re-install windows xp on my Dell Dimension desktop, I successfully re-installed the Palm software from the original disk. When attempting to synch the pda files to my desktop,there was a failure with the following message:
'Notepad conduit can't synch with notepad database on the hand-held, because the version of the database on the hand-held does not match that expected by the notepad conduit...notepad synch failed,followed by error: unknown error (FFFF).' I tried to research this at Palm on-line without success...help please if anybody has suggestions,
Thanks in advance
Jeriboam

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