1. To ensure the PATH environmental variable includes the %SystemRoot%\System32\WBEM (Web Based Enterprise Management) folder:
? Right-click My Computer, and then click Properties.
? On the Advanced tab, click Environment Variables.
? Under System Variables double-click the PATH environment variable.
Note: If no PATH is listed, click New. In the Variable name box, type Path. Type or paste the bolded line next into the box labeled Variable value. Then skip to the very last item below and click the OKs.
? Type the following and then press ENTER, and if other system variables appear, do not remove them:
%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\system32\WBEM
? Click OK each time you have the option.
2. Does the applicable DLL file need compressing?
Note: Check the i386 folder (path may be similar to: C:\Documents and Settings\UserName\FolderName\i386) to see if the last "L" of the applicable DLL file is an underline:
a. Click Start, and then click Run.
b. In the Open box, type the command similar to the following by replacing the "xxxxx" with the correct filename, ensuring the correct path, and then press ENTER:
Expand "C:\Documents and Settings\UserName\FolderName\i386\xxxxx.dl_" "C:\Documents and Settings\UserName\FolderName\i386\xxxxx.dll"
c. In Windows Explorer, copy xxxxx.dll from the i386 folder to the C:\Windows\System32 folder.
Note: Your particular folder may be named something other than "Windows."
d. Click Start, and then click Run.
e. In the Open box, type regsvr32 xxxxx.dll, and then click OK.
f. When you receive the following message, click OK:
DllRegisterServer in xxxxx.dll succeeded.
3. Where does the applicable "xxxxx.DLL" file exist? See if copying that file from where ever it exists to the location indicated in #2c above to see if the situation is corrected.
4. When you view the "Files Stored on This Computer" heading in My Computer, is the "Shared Documents Folders" missing for any user, [Q319825]?
5. If you have for any reason experienced problems or anomalies using a particular Profile, consider that profile as damaged and create another, [Q326688].
6. Depending on the applicable DLL file involved and the overall system situation, you could start your computer from the Windows CD, and perform an in-place upgrade (Reinstallation, which does not mean using an "OEM Restoration" disk), [Q315341].