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Error Message: ActiveXObject is not defined - how can I fix?

by elliehowe / September 20, 2010 3:03 PM PDT

I'm trying to create an online health care account using both Internet Explorer and Mozilla. I enter the identification information requested, and when I hit "continue" in IE (product version 8.0.7600.16385), I get a page full of computer-type text and the following message:

Object reference not set to an instance of an object.

Using Mozilla 3.6.10. I get the following message:

ActiveX object is not defined.

I don't know what either of those mean and don't know how to fix them. I've emailed the webmaster on the site but have not received a reply.

Is it something wrong with my systems or with theirs? Is there something that I -- a newbie -- can do to get either IE or Mozilla to work?

Thank you for any and all advice and suggestions. CNET Forum members are GREAT about helping confused people like me!

I'm using Windows 7, IE 7, and Mozilla

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Re: error on object
by Kees Bakker / September 20, 2010 7:19 PM PDT

It's something they should solve. Nothing you can do. If they don't answer your mail phone them.

Kees

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Finally something that's not my fault!
by elliehowe / September 21, 2010 1:31 AM PDT
In reply to: Re: error on object

Kees,

Thank you SO much for replying and telling me that it's their problem, not mine. I will call today to get it straightened out.

CNET Forum members are the best of the best!

Ellie

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To Finish This Saga...
by elliehowe / September 22, 2010 1:16 PM PDT

Hi, Kees,

You might be interested to know that I did call them finally--it's a state government agency -- and they told me that their system only works with Internet Explorer 7. It won't work with 8 which I have and won't work with Mozilla or anything else. I pointed out that IE 7 is a bit outdated and they said (like all good government employees would say) "We're aware of that." Hmmmm.

So then I tried to install IE 7 on my PC which already has IE 8 and uses Windows 7. Turns out I cannot install IE 7 if I have Windows 7, according to the support community at Microsoft. They gave me instructions for adjusting "compatibility" but it didn't solve the problem.

So... I've given up for now, and will check back with the state agency every 3 or 6 months to see if they've upgraded to IE 8. The Microsoft support person did ask for the website I was trying to access and said she would "check it out." But it's not worth doing since this site ONLY works with IE 7 which I don't have and can't get. Thank you again, though, for replying to my query.

Ellie

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Re: IE7
by Kees Bakker / September 23, 2010 2:15 AM PDT
In reply to: To Finish This Saga...

Thanks for telling.

If the IE7 compatibility mode of IE8 doesn't work (Tools>Compatibility View settings, choose the bottom checkbox - show all sites in IE7 mode - for a test) doesn't work, you're out of luck indeed.
Maybe you have a friend or family or work where they still have IE7.

Kees

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