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Error message+553+0x800CCC78

by coeurdalene / January 15, 2009 11:06 AM PST

I am a snowbird and have just moved from Idaho to Tucson for a few months. Comcast hooked me up this morning. In Idaho I use Time Warner. In Tucson, it's Comcast. I always use Outlook Express and have XP Pro. I can recieve OE email, but cannot send. I went to Properties and tried to select OE as default email, but it's greyed out and cannot figure out how to send emails from OE as I always did.
CDA

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Probably The Wrong Outgoing Server Settings..
by Grif Thomas Forum moderator / January 15, 2009 11:35 AM PST

Open Outlook Express, then Tools, then the Accounts settings, then the "Mail" tab. Once there, highlight your account, then click on the "Properties" button and make sure the Incoming/POP3 and Outgoing/SMTP listing is the correct for Comcast server settings. (You may need to check with Comcast for those settings but I believe Comcast's outoing/SMTP should be "smtp.comcast.net" and incoming/POP3 should be "mail.comcast.net".) Next, click on the "Advanced" tab and CHECK or UNCHECK the box next to "This server requires a secure connection (SSL)" (Most require this box to be CHECKED but you may need to uncheck it if it's not working like it's supposed to.) Click on Apply, then OK

Hope this helps.

Grif

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Error message+553+0x800CCC78
by coeurdalene / January 15, 2009 11:59 AM PST

I didn't do what you suggested yet, because I want to mention that I am using my roadrunner email and not comcast. The only thing I use Comcast for is the connection, but everyone still sends me email at my roadrunner address. Does that make a difference?

CDA

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Yes, It Makes A Difference
by Grif Thomas Forum moderator / January 15, 2009 12:35 PM PST

First, you only mentioned "Time Warner" and "Comcast" in your first post.. NOT "Roadrunner". If you're trying to access a roadrunner server, then your settings will be different.

So...In addition to checking to make sure your account settings are correct for Roadrunner server, please note that not all ISP's allow for external POP3 mail access. I've heard that Comcast is one of those services which block Port 25 going out of their network. If you can't get your settings to work, such might be something you can check with Comcast.

Hope this helps.

Grif

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See This Link...
by Grif Thomas Forum moderator / January 15, 2009 12:39 PM PST
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