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General discussion

Error Installing Palm Software: Win98 SE

Mar 7, 2004 2:15AM PST

Attempts to install Palm's HotSync software from CD fails with message: "Internal Error 2738, CostFinalizeCustom." I consulted Palm's support site for Tungsten E, and they referred to Tek-Tips Forum's suggestion that Internet Explorer be reinstalled. Re-installation of IE 6.0 didn't resolve the problem. My office suite is Office 2000 Pro. Any clues?

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Re:Error Installing Palm Software: Win98 SE
Mar 7, 2004 3:27AM PST
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Re:Re:Error Installing Palm Software: Win98 SE
Mar 7, 2004 12:07PM PST

Bob wrote:
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=CostFinalizeCustom&sa=N&tab=wg finds an old discussion, try that temp files clearing.

http://www.tek-tips.com/gpviewthread.cfm/qid/580555/pid/601/lev2/66/lev3/68 finds a damaged OS. Win98lite introduces too many unknowns so that's not a good sign.

In short, the software will install, but may fail on heavily modified or damaged or "aged" or tweaked or firewalled setups.

Go plain...

Bob
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Well, I tried the the tips (clearing TEMP, disabling firewall and reinstalling IE 6.0), but the same error message occurred when attempting Palm OS installation. I must dig deeper, including re-installing Win98 SE. Actually, it's been awhile since I had to do so.