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Error: ''Cannot read from the specified device''

by smarris / July 26, 2005 1:37 PM PDT

Here is the system:
Hp Media Center 370n
DVD+RW/CD-Rom drive
CD-Rom drive
50 gigs free out of 160

My system has had a problem buring CD-RW's, where it would only let me burn once and then the disc couldn't be written to again or erased. Contacted HP support, they told me to uninstall all burning software, go to device manager uninstall both DVD/CD drives and restart. At this point the system reinstalled the drives, but now I can't read any CD or DVD. It will show in the drive name when I have a disc in (i.e. audio disc e: ), but I can't look at the files, and it won't auto install programs.

I have looked and looked for help, but can't find any and HP is not helping my any further.

Suggetions?

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You didn't tell...
by R. Proffitt Forum moderator / July 26, 2005 9:11 PM PDT

What CD/DVD recording software you uninstalled. Roxio and possibly others have an uninstall error noted at http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

Please don't reply that you don't have the software noted and didn't delete the noted keys. The issue applies to a variety of such software with the fix being the same. Save me one reply.

Bob

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You didn't tell...
by smarris / July 26, 2005 11:02 PM PDT
In reply to: You didn't tell...

I uninstalled RecordNow and musicmatch, which has a cd burning feature, which came installed when I bought the computer. I used control panel add/remove programs. Those were the only programs that I removed.

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And...
by R. Proffitt Forum moderator / July 26, 2005 11:32 PM PDT
In reply to: You didn't tell...

Did you try removing the noted keys?

I was hoping you would take the initiative since the issue applies to a long list of software which I can't keep handy or current.

Best of luck.

Bob

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and...
by smarris / July 27, 2005 6:44 AM PDT
In reply to: And...

I don't even know what "noted keys" are and how to remove them. I used the add/remove function in control panel.

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In my first reply...
by R. Proffitt Forum moderator / July 27, 2005 8:18 AM PDT
In reply to: and...

" Roxio and possibly others have an uninstall error noted at http://support.microsoft.com/default.aspx?scid=kb;en-us;314060 "

If you can't accomplish this step, please ask someone to find and remove the upperfilters and lowerfilters.

It's sad we can't get past the most common fix I use in this many posts. Can you tell what step in the article is posing the problem?

Bob

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re: in my first reply...
by smarris / July 27, 2005 9:03 AM PDT
In reply to: In my first reply...

Bob,

If you are going to help me, then I appreciate it. But, it is pretty easy to talk down to someone when you have the security of doing on a message board. Obviously, if I knew how to fix this issue then I wouldn't be posting. How much you know about computers really doesn't matter to me; if you are going to act like a jerk, then don't bother to help me.

Thanks.

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Sorry.
by R. Proffitt Forum moderator / July 27, 2005 10:02 AM PDT

But I really need to find the step that is stopping you in the supplied article. Otherwise I can't help you.

Hope you understand.

bob

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