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Error 651 when trying to connect to broadband

by ballaches / November 19, 2010 11:59 PM PST

I got a call from a friend for help with his PC. He reinstalled is OS and tried to connect to the internet but gets "error 651". He called his isp and a tech came out and installed a new modem. He pulled up the isp (metrocast) webpage and left. When my friend attempted to login he wasn't able to. He tried setting up a new connection and gets the error 651. He called his isp and they say it's a hardware problem. I googled error 651 and it seems to be a problem with Windows 7 and connecting to cable bradband. . Some say it's the isp, some say hardware problem.

I tried posting on the Windows 7 board but no response. I'm hoping being it's a connection issue someone may have some idea of what error 651 is and how to repair.

Thanks for any help.

My friend has an:
HP Slimline w/ Windows 7
that's all the info I have on his desktop

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