"The printer will not copy documents either." The model I saw had a photo copy option and I worry about a thing. HP had an update that locked out 3rd part ink carts. Check to see if the ink carts are HP.
And the copy option works without a PC so unless it's the 3rd part ink issue, the printer is likely dying.
Computer: Dell Opti-Plex 390 using Windows 10 O.S.
Printer: HP Officejet Pro 8500 (A909)
I'm trying to help a friend with his HP8500 deskjet pro - getting it to print. It will print eMails but nothing else and that printout looks great. I did the install of the download that my friend already had sitting on his desktop.
I typed two sentences in MS Word and tried to get that to print with no luck. The printer goes through the Print Routine, however, the paper is blank when it comes through.
The printer will not copy documents either.
I checked the HP Update selection and it came back with no new updates, but I believe HP no longer supports this printer. Also, I thought the hangup might be MS Word but there were no updates for that either.
Would anyone have any suggestions as to what might be the problem with the printer - maybe something in the settings that needs to be done??