Question

Epson usb connect scanner disappears since Win10 updates

Since last system updates my Epson GT015000 scanner disappears & I have to uninstall / reinstall the software to see it. NOT OK.
The device manager shows 3 USB Root Hubs, all with event "Device Migrated" 10/12/2016.
The root driver date on two is 6/21/2006 & Windows says this is up to date.
The 3rd USB hub (perhaps for monitor ports) has driver date 7/15/16, also up to date.
The scanner is plugged into the USB port on the back of my Dell XPS8700, next to the port with a Monoprice tablet& stylus I use instead of a mouse (this stays connected).
Unplugged & reconnected the scanner then scan for hardware does not help, instead I see a new "printer" called DIRECT-ZxM283x

Reboot with scanner powered on did not help.

To repeat, Windows says I have the latest drivers, so please don't say "update device drivers" unless you have a specific source or a better way to update drivers!

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Answer
Of course I'd write that.

Microsoft rarely gets the drivers right. This has been like this for decades.

You have a Dell so off to Dell to put in the service tag to see if they have new drivers.

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PS. The other bugs we've seen for decades.

When I install a new USB printer I have to be very careful when I plug in the USB cable. Some printers make us completely uninstall the old drivers and apps but if we forget to unplug the USB printer cable, odd things happen.

Not one version of Windows nailed this issue (or fixed it.)

To write this is a Windows 10 problem omits that all this, has happened over and over.

There is no exact cure except to dive in, and NEVER trust Microsoft's report the drivers are up to date.

Again, when I reinstall printer drivers, the printer must be unplugged and the old versions removed before I start.

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Epson usb connect scanner disappears since Win10 updates (2)

Dell does not provide drivers for an Epson GT-15000 scanner, neither does Microsoft. The scanner is old, no driver updates from Epson for years, and no problem until October Windows 10 system updates.
The scanner is a 12"x17" flatbed, it would cost a lot to replace it with a newer lg. format: not really an option for me.
I'll try leaving the scanner powered on during reboots. And if that doesn't work I will have try automating the s/w reinstall at system startup!!! Sad

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As you noted, Dell and Microsoft do not.

I have yet to find other than the printer/scanner maker to provide printer/scanner drivers. I know folk want other than the maker to supply such but my thoughts are as I wrote.

Dell would have system drivers that time and time again Microsoft doesn't check.

There's also hamrick.com if you want to check them out. Sorry that you are on the Windows pain train here. It's been like this for decades. It's not a W10 issue.

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USB scanner disappears since Win10 updates NOT Windows issue

So are you saying that the problem is Windows 10, but the USB drivers are the problem? And I should look to Dell for updated USB drivers?

Sorry, but I get totally lost in driver & USB land... and am not quite following your replies.

Thanks!

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No I can't say or write that.

I have for decades had to go update such things manually. That is, Microsoft has time and time again exclaimed "drivers are up to date" and time and time again I have to go get the latest.

On top of that, one of the machines at the office (I was leading the change to W10 for quite a few PCs) also was off until I noticed the BIOS was old. Along with drivers I found on that PC I had to start from the beginning. At no time can I write "this will fix it."

What I can write is that Microsoft's "drivers up to date" is untrustworthy.

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