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Epson Surecolor P600 printer problem

I have a problem with my Epson Surecolor P600 printer. Epson support are blaming my MAC! I want to print a panorama on roll paper but the printer scales down the image to A3. I am an experienced user of Epson printers, custom sizes are set, no scaling is set. Is it possible that the mac is causing the issue?



iMac, OS X El Capitan (10.11.3), Photoshop CS4

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All Answers

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Well I have to sort of agree.

In reply to: Epson Surecolor P600 printer problem

Roll printing is tough today. Not all printer makers support it so I have no good news.

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Not as advertised

In reply to: Well I have to sort of agree.

Epson state that the printer will make a 1.1 metre banner on roll paper from a Mac. They claim 3 metres from a Windows PC so suspect that the Epson Mac driver is a kludge as I am not aware of any limitations set by OSX.

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And that claim was for what year and OS version?

In reply to: Not as advertised

As time passes you find these things break. If you find it's for the current OS X then you have a fine reason to get a refund and go for another model.

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In reply to: And that claim was for what year and OS version?

This has been ongoing for four months so both Yosemite and El Capitan. Epson "support" have had me trying all sorts of versions of the driver, none work. Might try to get my money back and buy a Canon!

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Never worked is your ticket to a refund.

In reply to: versions

If you had a supported OS X, drivers for same and apps they told you should work, you're done.

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