Browsers, E-mail, & Web Apps forum

General discussion

Epson Scanner (Send to E-mail does not support Win Live Mail

by 1oldad / February 21, 2010 3:13 AM PST

I have used my Epson scanner Perfection 4490 Photo, and with all the last three versions of windows,Using:( ( Scan to Email worked perfectly.

I now have Win 7 KUltimate and when the Scan to E-mail button is selected I get the little window: "The supported E-mail program is
not installed,. Install the E-mail progam and try again.:

All other scanner buttons work perfectly.

I emailed Epson Tech support, explained the problem and received the following reply"

From Epson Tech support:"Your email app must be a MAP-I based program. If Windows Live is web based it will not work"

How can I make my a MAP-I based program. Can I safely replace the pop 3 with MAP-I,without fouling up anything,and/or how will this effect my mail?


Discussion is locked
You are posting a reply to: Epson Scanner (Send to E-mail does not support Win Live Mail
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Epson Scanner (Send to E-mail does not support Win Live Mail
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: Windows Live Mail
by Kees Bakker / February 21, 2010 3:28 AM PST

The two work-arounds I found:
1. Install MS Outlook; WLM will pick up it's MAPI engine, it seems.
2. Save the scanned file to disk and send it as an attachment.

Don't confuse MAPI and pop3.
- MAPI has to do with the way the mail functions are called from inside your computer.
- pop3 has to do with the way your mail client is 'talking' with your ISP


Collapse -
Scanner Send to E-mail Button
by 1oldad / February 21, 2010 4:32 AM PST
In reply to: Re: Windows Live Mail

Thanks Kees,

Guess I will stay with what I have as I have several other ways to send files jpgs and gifs, animated or otherwise as email attachments or embedded and really no great need for Scan to Email Button.

Appreciate the info and the fast reply

Regards, oldad

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?