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Epson SC740 printer stopped printing

by alanwoollcombe / October 10, 2009 5:29 AM PDT


I recently reinstalled my operating system (OS 10.4) from the original system disks in a vain attempt to stop a problem with Mail (it has started demanding my password repeatedly before it will send any mail). I then had to download and reinstall all the various upgrades since.

Since then it no longer recognizes my Epson SC740 printer. It won't let me install the driver from the original CD - it comes up with the error message "You cannot open the application 'Installer' because it is not supported on this system."

I then went to an Epson download site and downloaded the only driver they had for Macs, but double-clicking on the Installer icon produced the same error message.

I went to System Preferences/Print & Fax/Printing to see what there was. The printer showed up there.

I clicked on the Remove (-) button to remove it and then on the Add (+) button as recommended in one of the Apple Support documents. The Printer Browser window which opened again showed the printer so I clicked on it. The name and location boxes appeared filled in correctly, but the Print Using... box had several options, some greyed-out. The only active options were: Other..., Apple or ESP.

Of these, the Apple option lists only Apple printers, the Other... option opens the Finder, and the ESP option (what is ESP?) comes up with six Epson printers. They are:

Epson 24-pin series CUPS v1.1
Epson 9-pin series CUPS v1.1
Epson New Stylus Color series CUPS v1.1
Epson New Stylus Photo series CUPS v1.1
Epson Stylus Color series CUPS v1.1
Epson Stylus Photo series CUPS v1.1

Which is the right one, and what do I do next?

Thanks for any help - this is all guesswork on my part so far, so please correct any missteps I have made so far. Thanks again,


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Epson 740
by mrmacfixit Forum moderator / October 11, 2009 12:37 AM PDT

My guess is that the original CD was for System 9 and will not work in OS X.

The printer itself is getting on in years but if it's still working, who cares.

The driver you should choose is the Epson New Stylus Color series, (740SC = 740 Stylus Color), and see how you get on.


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Printer not working
by alanwoollcombe / October 11, 2009 4:49 AM PDT
In reply to: Epson 740

I think you're right about the CD (as the Installer won't install), but nonetheless this printer has worked flawlessly with this computer using OS X for the last three years and its predecessor before that.

Anyway thanks for the suggestion - I'll try it.

And if that doesn't do the trick, when the printer was working, it was pretty poor quality so maybe now is the time to invest in another one.


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Epson SC740 printer stopped printing
by alanwoollcombe / October 11, 2009 4:54 AM PDT
In reply to: Printer not working

OK, just tried it but, although the system sees the printer, something repeatedly stops any printing jobs. The cables are plugged in, the lights are on, but nothing's happening at the printer end (none of the usual catalogue of noises).

Any ideas?

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Pull the power cord out
by mrmacfixit Forum moderator / October 11, 2009 8:55 AM PDT

and wait for about 5 minutes.
Plug it back in again and see what happens


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