Spyware, Viruses, & Security forum

General discussion

Encrypted Email Connection

by figueiravasco / December 29, 2004 11:40 PM PST

I have installed Norton Internet Security 2005 and now I'm having problems with my university encrypted email account. Norton says it is not supported and then I shut the incoming and outgoing verification down (which I didn't like at all). For my surprise it didn't work. I had to disable the privacy protection feature as well. Is it really necessary or I am doing something wrong? I guess it's not reasonable... How can Symantec allow such a thing to happen?

Thank you.


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Didn't work on MSN SPA (an encryption) accounts either.
by R. Proffitt Forum moderator / December 29, 2004 11:45 PM PST

Such is noted on the product documentation so how can you complain?

They only support SMTP/POP3 and you don't have such.


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The question is the Privacy Control
by figueiravasco / December 30, 2004 4:19 AM PST

May be I was not totally clear... What I tryed to say was that I had to disable the privacy control, which is not only email related. The privacy control disable procedure is not listed on the manual for this situation (encrypted email account). Now I have my data exposed. That's my doubt.


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Here's the deal.
by R. Proffitt Forum moderator / December 30, 2004 4:42 AM PST

When you transact over a network, you must use the protocol or language of that network.

You sound as if this product will somehow encrypt this exchange. Let me be clear it can't since the other end will not know how to respond.

If you are trying to lock down your machine, this is an entirely different issue and the native XP Pro features can do fine for most people. While I don't care for EFS (so much so I will not tell in this response what it is), it does encrypt your data without interfering with your email.


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SSL and Privacy Control together
by figueiravasco / December 30, 2004 5:44 AM PST
In reply to: Here's the deal.

The encryption I was talking about was SSL and I'm just reporting it here because I can't receive/send emails anymore since I've installed NIS 2005. Then I discovered the problem was caused by Privacy Control, that is, one of the features of that suite. Documentation says to disable email checking and not privacy control. That's the real deal. I don't want to encrypt my data, just to use email and Privacy Control, understand?

Thank you, anyway.


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More about NIS Privacy Control.
by R. Proffitt Forum moderator / December 30, 2004 6:12 AM PST

"double-click Privacy Control, and then click Advanced. 3. Click Add Site. A new site/domain box appears. ... "

Did you add the site you need to allow traffic to?

In closing, notice what we read with this google -> http://www.google.com/search?hl=en&q=NIS+PRIVACY+CONTROL&btnG=Google+Search
Many support articles about this feature.

In closing, the product appears to have far too many defects for me to suggest you keep it. Ask for a refund.


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A little bit more about NIC PC
by figueiravasco / December 30, 2004 6:39 AM PST

That's the problem: I don't want to allow (or not) traffic to any web site. I want to receive and send emails through a SSL email account. And this is the reason I don't understand why Privacy Control needs to be disabled.

Well, thank you Bob, anyway.

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Excessive, incorrect handling of data.
by R. Proffitt Forum moderator / December 30, 2004 6:49 AM PST

In short, NIS can't proxy the data for you for the SSL site. I offered where the setting was to allow "this one site" unfettered access while leaving the security turned on.

It's Symantec's support nightmare so if I didn't explain it, then you should call them on it.


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