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encrypted code not displayed

by Shuswap2006 / January 13, 2007 3:15 AM PST

My system is windows XP. I purchased a membership to a website that requires me to enter an encrypted code in order to log-in but I when I go to the members sign-on page the encrypted code is not displayed. How can I correct this problem?

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Talk to the site admin
by jackson dougless / January 13, 2007 5:11 AM PST

There's nothing we can do about it, you have to talk to someone involved with that site who can either get you the code needed or issue you a new one.

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A Couple Of Thoughts...
by Grif Thomas Forum moderator / January 13, 2007 9:21 AM PST

Make sure you have the most recent version of Java and the Windows Scripting engine install using the instructions below;

Click on the link to Sun's Java below, then click on the ''Java Runtime Environment (JRE) 6'' download button. Follow the prompts, accept the license agreement, then download the full ''Windows Offline Installation'' file to your desktop,(about 15 MB), scan it with your antivirus (just to be sure it's clean). Once that's done, if you've already got a Sun Java version on the computer, open the Control Panel, double click on the ''Add/Remove Programs'' section, then uninstall all previous version of the J2SE Java listed there. Once that's done, then install Java JRE 6 from the downloaded installer.

http://java.sun.com/javase/downloads/index.jsp

AFter that, please download and install the updated Script engine from the appropriate link below:

Windows Script 5.6 for Windows XP and Windows 2000

After everything is installed, then open the Control Panel, double click on the ''Internet Options'' icon, then click on the ''Advanced'' tab. When that loads, scroll down to the ''Java(Sun)'' section and make sure there is a CHECK mark next to: ''Use Java,....''. Click on Apply. Then scroll to the ''Multimedia'' section and place a CHECK mark in the ''Play Sounds In Web Pages'', ''Play videos in Web Pages'', & ''Show pictures'' box and UNCHECK the box next to ''Show download Placeholders:'', then click on Apply, then Ok. Then click on the ''Security'' tab in ''Internet Options''. Once that opens, click on the ''Internet'' icon (the World globe), then click on the ''Custom Level'' button. When that loads,make sure the ''Reset to'' line says: ''Medium'', then click on the ''Reset'' button, then select ''Yes/OK''. It asks: ''Are you sure?''.

Next, which browser are you using? Have you tried using a different browser such as Firefox?

http://www.mozilla.com/en-US/firefox/
__________

And yes, if none of the above helps, you'll need to contact the website administrator.

Hope this helps.

Grif

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