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Empty package received from Dell instead of ordered product

by Mieko216 / April 8, 2010 1:52 AM PDT

I have been a Dell customer for more than 6 years now. I have two Dell Systems. I recently, several days ago, purchased a refurbished cooling pad online through Dell only to receive an empty package. When I informed Dell of the matter they stated a replacement would be shipped and today I received a second empty package. Has this happened to anyone else? I'm thinking I can't be the only one to receive an empty package from Dell instead of the requested item. Until now, I have not experienced a problem with Dell.


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Time to alert the shipping company too.
by R. Proffitt Forum moderator / April 10, 2010 5:00 AM PDT

Such theft and loss is not uncommon in some countries but here in the US the shippers really look into that since their business is to deliver the product.

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Report it
by Willy / April 13, 2010 1:21 AM PDT

You need to start the process to alert Dell of a problem besides not getting the ordered product but to inform them there's a weak link somewhere in the process. This whole messy business covers the whole trail and its not unfounded besides shipping concerns the factory can too be a source of a problem. In other words, the whole enchilada has to be looked at. Of course, let's not forget weird things do happen.

tada -----Willy Happy

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