Such theft and loss is not uncommon in some countries but here in the US the shippers really look into that since their business is to deliver the product.
I have been a Dell customer for more than 6 years now. I have two Dell Systems. I recently, several days ago, purchased a refurbished cooling pad online through Dell only to receive an empty package. When I informed Dell of the matter they stated a replacement would be shipped and today I received a second empty package. Has this happened to anyone else? I'm thinking I can't be the only one to receive an empty package from Dell instead of the requested item. Until now, I have not experienced a problem with Dell.