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General discussion

Empty package received from Dell instead of ordered product

by Mieko216 Apr 8, 2010 1:52AM PDT

I have been a Dell customer for more than 6 years now. I have two Dell Systems. I recently, several days ago, purchased a refurbished cooling pad online through Dell only to receive an empty package. When I informed Dell of the matter they stated a replacement would be shipped and today I received a second empty package. Has this happened to anyone else? I'm thinking I can't be the only one to receive an empty package from Dell instead of the requested item. Until now, I have not experienced a problem with Dell.

Thanks!

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2 Posts

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Time to alert the shipping company too.

by r. proffitt Forum moderator Apr 10, 2010 5:00AM PDT

Such theft and loss is not uncommon in some countries but here in the US the shippers really look into that since their business is to deliver the product.
Bob

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Report it

by Willy Apr 13, 2010 1:21AM PDT

You need to start the process to alert Dell of a problem besides not getting the ordered product but to inform them there's a weak link somewhere in the process. This whole messy business covers the whole trail and its not unfounded besides shipping concerns the factory can too be a source of a problem. In other words, the whole enchilada has to be looked at. Of course, let's not forget weird things do happen.

tada -----Willy