Mac OS forum

General discussion

email problem?

My mother's inbox has been empty for several days. She usually gets messages from friends and the ny times. I tested yesterday sending an article from the ny times and my gmail account to her inbox from her computer and it went through. From my computer I forwarded some times articles and also reset her times password. According to gmail they were sent. When I checked her inbox today it was empty and she hadn't checked her email for 2 days. Is there some problem with her email and if so what should I look for?

Discussion is locked
You are posting a reply to: email problem?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: email problem?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
error messages

In reply to: email problem?

when you you hit the Send/Receive (Get Mail) button?

What email client is she using?

What version of OS X is she using?

Are there any little icons on the end of the Mailbox name in whatever mail client she is using?

Does the missing mail show up when she accesses the webmail of whatever ISP she is using?

P

Collapse -
I think I have a clue

In reply to: error messages

as to what might be happening. She has an ibook g4 with os x 10.3.9 with a @mac.com account. I looked at mac.com which redirected to me.com. Nothing was showing in the inbox for her username and password. I looked up mail settings and they had mail.me.com and smtp.me.com. Her mail settings are mail.mac.com and smtp.mac.com. I think they changed the name of the mail servers.

Collapse -
Create a new mail account

In reply to: I think I have a clue

using the new settings.

All her email is accessible from the MobileMe site at Apple. Nothing is lost


P

Collapse -
I'll try that

In reply to: Create a new mail account

on her computer later. I did a test setting up a mail account on my windows computer with thunderbird using mail.me.com and smtp.me.com with her settings. I was able to send and receive a test email to and from my gmail account. So this should work on her computer. What I'm curious about is why nothing is coming from NY Times even though I reset her password and confirmed her email there.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.