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email problem?

by Larrycleve1 / January 28, 2010 4:12 AM PST

My mother's inbox has been empty for several days. She usually gets messages from friends and the ny times. I tested yesterday sending an article from the ny times and my gmail account to her inbox from her computer and it went through. From my computer I forwarded some times articles and also reset her times password. According to gmail they were sent. When I checked her inbox today it was empty and she hadn't checked her email for 2 days. Is there some problem with her email and if so what should I look for?

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error messages
by mrmacfixit Forum moderator / January 28, 2010 5:01 AM PST
In reply to: email problem?

when you you hit the Send/Receive (Get Mail) button?

What email client is she using?

What version of OS X is she using?

Are there any little icons on the end of the Mailbox name in whatever mail client she is using?

Does the missing mail show up when she accesses the webmail of whatever ISP she is using?

P

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I think I have a clue
by Larrycleve1 / January 28, 2010 9:33 AM PST
In reply to: error messages

as to what might be happening. She has an ibook g4 with os x 10.3.9 with a @mac.com account. I looked at mac.com which redirected to me.com. Nothing was showing in the inbox for her username and password. I looked up mail settings and they had mail.me.com and smtp.me.com. Her mail settings are mail.mac.com and smtp.mac.com. I think they changed the name of the mail servers.

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Create a new mail account
by mrmacfixit Forum moderator / January 28, 2010 9:02 PM PST
In reply to: I think I have a clue

using the new settings.

All her email is accessible from the MobileMe site at Apple. Nothing is lost


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I'll try that
by Larrycleve1 / January 28, 2010 10:24 PM PST

on her computer later. I did a test setting up a mail account on my windows computer with thunderbird using mail.me.com and smtp.me.com with her settings. I was able to send and receive a test email to and from my gmail account. So this should work on her computer. What I'm curious about is why nothing is coming from NY Times even though I reset her password and confirmed her email there.

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