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General discussion

email not delivered to same domain

by helen 000 Mar 18, 2016 12:35AM PDT

email not delivered to same domain
i have a client who hosting their email and are unable to receive email from same domain. user1@domainx.com are not receiving email from user2@domainx.com or vise versa . but they can send email fine to outside domain. the email are sent successfully and no error are returned. just like its getting lost somewhere. what can be causing this?

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3 Posts

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Re: e-mail issue

by Kees_B Forum moderator Mar 18, 2016 1:11AM PDT

If everything else is fine, and both users can not only send e-mails to an outside domain, but receive from an outside domain also (you didn't tell about that), it should be something inside the mail server. So better check that.
Kees

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Solution

by Ravi_Kumar14 Mar 18, 2016 3:51AM PDT

Hi,
did you get solution for your issue.

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Re: email not delivered to same domain

by Creativefolk Mar 21, 2016 11:15PM PDT

That must be internal mail server problem, or else you or your recipient did not setup the email account correctly. Hopefully as your both are able to send email to other domains. If, your email server has inbuilt-junk folder there are chances that it is going to junk folder or spam.

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