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General discussion

Email folders sometimes will not open

Aug 28, 2007 5:13AM PDT

I'm helping my wife set up her new Windows Vista laptop (a Dell, Vista Home Premium)
I've encountered two significant problems with Windows Mail. I've posted elsewhere about POP3/SMTP access problems.

When Windows Mail starts up it shows a list of folders under the heading 'Local Folders' in a sidebar on the left. Nothing displays in the larger part of the window to the right. The folder list appears to be correct, but it does not behave as expected. If I click one of the local mail folders nothing happens. If click on the heading 'Local Folders' (or if I click the little triangle symbol to the left of 'Local Folders' twice so that the list compresses and then re-expands) and THEN click on one of the local mail folders the right side of the windows displays a list of the messages in the folder.

I did not find the expected option to have Windows Mail display the Inbox when it opens but I'm not sure if that option is available in Windows Mail like it was in OE.

The wildcard in this situation is this: I am not sure if this behavior has been present from the beginning or if it started after I imported my wifes OE message store from her old computer (Win XP Pro SP2 with OE 6). The old message folders were imported as sub-folders in a 'Local Folders' folder called 'Imported Folder'.

Is the behavior I described normal for Windows Mail? Or is it aberrant? If aberrant, is there a fix?

Thanks

Discussion is locked

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It looks like another McAfee problem ...
Sep 2, 2007 3:55AM PDT

I gather from the lack of replies that what I'm describing is unusual.

In the end the problem resolved when I uninstalled the McAfee software that came bundled with the PC.

Oh well. Got to figure out which AV to use now that McAfee is toast.

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Just sharing.
Sep 2, 2007 4:14AM PDT

I ejected, didn't accept the Norton that came on our pair of Acers. I just used Free AVG like we do all the time. Nothing to report or see here.

Bob

PS. THANK YOU! For the nugget about McAfee. I'm running into real oddities with the suites. Norton was again the cause of a networking issue. Yes, the firewall was "off" but it was still blocking!