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Question

Email attachment downloading as "Untitled" instead of .pdf

Apr 29, 2020 8:53AM PDT

I am receiving an email attachment as a pdf, which I am able to Preview, but when I download, it is saving as "Untitled"(.txt) instead of .pdf. I am using yahoo.com, it is being sent by Outlook. Others using sympatico.ca and gmail.com are having the same issues. I have tried retrieving in both Chrome and Explorer with the same results. Thanks.

Discussion is locked

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Answer
I can't guess the fix for this one.
Apr 29, 2020 9:08AM PDT
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Need to fix
Apr 29, 2020 11:07AM PDT

I need to fix the problem as we are trying to send pdfs to clients.

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Answer
Re: download pdf
Apr 29, 2020 10:46AM PDT

The link posted by Bob is quite clear: don't use Edge as a browser. Most people run Chrome and Firefox, both free, and those are fine.

Post was last edited on April 29, 2020 10:48 AM PDT

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Browser
Apr 29, 2020 11:09AM PDT

I have a feeling it is not a browser issue. I have tried Chrome. This never used to happen, now it does? Could it be something Outlook is doing? Need to send pdfs to clients.

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Yes.
Apr 29, 2020 11:18AM PDT

But as I don't use outlook.com I can't advise other than to ask Microsoft directly. You may test email a PDF to see if it's on your end or mine. I send and receive PDFs often but I'm using Gmail.com. No issues here.

Click on my name to drop me a line as my email will never be posted here.

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Re: pdf
Apr 30, 2020 12:29AM PDT

I think I misunderstood your question. It seems it's something like "I received a mail with a strange pdf-attachment, that I only could save as a text file. All other receivers that received that mail had the same issue."
Did you contact the sender? What did they say?

If it's an issue with that particular mail, why do you think it will hinder your ability to send a pdf-file to somebody else?

Send a pdf-file to yourself. Can you save the pdf from the mail in your inbox? If yes, you can safely send pdf's to clients.