I am having the same issue with the warrantee that I purchased for my TV at Electronic Expo. The TV stopped working in January and when I called the Electronic Expo company in wayne I was told it went out of business. I then reached a number on their website and when I called I was told that they were handling the warrantees. They arranged for someone to come out and look at the TV. When the technician came, I was told they could not fix my TV because they did not have the piece that they needed. I was told they would need to take my TV to fix it. I reluctantly agreed, it has been two months and I still don't have my TV back. Every time I call, I am told that the piece they need to fix the TV is on back order. They are also telling me I can upgrade to another TV since they can't give me a time frame for when the piece needed to repair the TV will be in. I was told the upgrade will cost 1/2 the price of the TV. I happen to speak to someone by the name of Vinnie as well, so now I am stuck without a TV, if I don't agree to buy the upgrade they want me to purchase. I plan on filing a complaint with the BBB as well, thank you for posting.
I purchased a 52' Samsung LCD TV 3 years ago and purchase with it a 3 Years Extended Warranty ( Total 4 Years Warranty).
On December 21st 2013 my TV started giving me problems with the screen. I called the Store and told them, they said to take the unit to the store it is still in warranty till march 2014.
After 4 weeks and me having to call every time,( I never receive a call) they said the TV cannot be repaired. And according to the warranty purchased if the unit cannot be repaired it will be replaced by the same OR Similar Unit.
What Store manager "VINNIE" Is asking me to do is To purchase a new TV and they will pay half (1/2) Of the cost. And I'm sorry but I paid for a warranty Not for a "DISCOUNT COUPON". This should be replaced free of charge. They are now refusing to exchange My TV.
I will not Give them 1 Penny More than what i have already paid them. This company is a Rip OFF. They are trying to get money out of me when i have already purchased the TV and Their supposed extended warranty. Which apparently doesn't do anything. Worst company I have ever deal with.
Now I'm with no TV and no money or replacement
I Have Filed Complaints WITH BBB. and will continue to pursue a resolution.
ANYONE LOOKING FOR ELECTRONICS STAY FAR FAR AWAY FROM ELECTRONICS EXPO.