The forum Tip wasn't seen or if seen, not read.

I know the answers but without knowing the OS I would have to type some very long reply which I'm loathe to do when the Tip is ignored.

Here's the part of the tip you didn't adfer to: please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution.