Research the pest on google, see if Symantec or others have a document about it and then have them show me it's gone (according to their research.) I can't imagine an IT staffer that would not do this but every IT staffer appears to have to learn this fast.
How do you really know if the eBlaster keylogger virus is really gone?
I'm supporting a notebook that has windows xp on it. The user has an Power User account. It became infected with eBlaster.
I'm going to reimage it but is there a chance that the data - despite come up clean - could never the less be infected?