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eBay feedback system flawed. Word.

by thriftyT / February 27, 2007 2:34 AM PST

I'm glad V called-out eBay's feedback system on the 2/26 podcast.

I've been a user of eBay since 1999 and I'm just dismayed by eBay's lack of innovation in general. Specifically, their feedback system hasn't changed materially since it began despite obvious flaws. This hurts eBays users and ultimately eBay themselves.

Some improvements in feedback that I'd love to see...

-Weighted feedback: as V pointed out, someone that sells a 99 cent CD can earn a positive feedback point as easily as someone that successfully sold and delivered a $1000 computer. This makes no sense and a company with eBay's resources should be able to re-engineer this system.

-improved identity verification: one of the deterrents for fraudulent transactions is that if one ruins their ebay reputation, they ruin their ebay experience. i.e. a seller with cruddy feedback can't sell their goods at full value and if you have cruddy feedback, you may have trouble buying things on eBay as well.
Problem is,eBay has little-league ID verification so people can defraud, ruin their ebay userid, get a new userid, defraud, repeat.

I could go on and on, but the above are two major issues that I'd like to see eBay address. They haven't in 7 years and the chances of it happening seem to be dimmer than the prospects of Un-DRM'd music..

What other improvements can eBay make?

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1. Require seller to leave feedback at the time of shipment
by cyndymcc / February 28, 2007 11:23 PM PST

...as it is now, many sellers have a mutually-assured destruction view when it comes to feedback (as in, "I'm gonna wait and make sure the buyer leaves me positive feedback before I leave the same for them".)

2. Add 'Seller Feedback Rating' to search filters (e.g., "I only want to see results from sellers with at least 95% positive feedback")

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ebaY will not change anything....
by toulouse2k / March 1, 2007 12:21 AM PST

...as long as they have no competetion. The only changes I have seen in ebaY are changes that benefit them. The feedback system is horrible, to say the least. Out of all our positive feedbacks(over 600) there is one revenge negative feedback that is from several years back. We gave the bidder a negative feedback for non-payment, and they left a negative feedback to get even.

I like PayPal's system better. There is an automatic increase in positive transactions if, after 30 days, there are no complaints from either party.

Actually, I think ebaY has bigger headaches on the horizon that will need their attention. They have been playing the "passive agent" for transactions for years. While enriching themselves with auction fees, there has been some major fraud committed (ask any serious philatist). Ebay, rightly or wrongly, states that they are the mere go-between on these transactions and has no direct responsibility for the intentions of the buyer or seller. They have been getting by on this for a long time. I feel either market forces or legal action will change their attitude. As the publicity increases about fraudulent transactions increases, ebaY's reputation will fall. It will be seen less as a nice safe garage sale atmosphere, and more of a shady pawnshop in a high crime area. Eventually, a Google or Amazon will see where ebaY is having problems and swoop in with a "safer" system.

Don't get me wrong, I actually used to really love ebaY, but I've seen their success turn to arrogance. It's like seeing someone you love and respected "go Hollywood".

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