Have you tried stopping programs from starting when you boot the puter. HP starts a lot of their programs and one of them might be the cause of your problem. If you have a conflict between programs or one that has a bug in it you can find it by the process of elimination. You can download CCleaner if you want. I find it easy to use when it comes to disabling a program from starting.
After you install it click tools then start up. You will see a list of the programs that are being started when you boot the puter. You can disable them one at a time and then restart the puter. This can be time consuming but it helps when trying to find the program that is causing the conflict.
After restoring my computer to factory settings and doing hardware tests HP has told me that there is a program conflict causing my computer to lock up and to do crash dumps.
Is there an easy way to find out what the problem is or do
I have to restore my computer to factory settings again and slowly put programs back on hoping I find the problem????
I'm almost ready to give up on this and just let the computer do what it wants.
I don't think this HP computer will last the 9+ years my Gateway Computer did.