Tablets forum

Question

e-mail problem

by bonnie1962 / February 20, 2015 2:01 AM PST

I can send and e-mail from my Samsung Tab3 10.1 but can't receive e-mails. Not sure what I've done as it was working earlier on today. Please help

Discussion is locked
You are posting a reply to: e-mail problem
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: e-mail problem
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Re: e-mail problem
by Kees_B Forum moderator / February 20, 2015 3:05 AM PST
In reply to: e-mail problem

- What e-mail app?
- What e-mail provider?
- Those mails you can't receive are still in the inbox in their web-client?
- You're not sure WHAT you have done. But you think you have done SOMETHING?

Kees

Collapse -
e-mail problem
by bonnie1962 / February 20, 2015 12:34 PM PST
In reply to: Re: e-mail problem

how do i find out what app it is
e-mail address is a .com address - this is a business address (we use the gmail icon to access this address)
how do i access the web client
yes, not sure what i did

Collapse -
Re: app
by Kees_B Forum moderator / February 20, 2015 6:02 PM PST
In reply to: e-mail problem

If you google ANDROID MAIL APP, you'll find many mail apps. Only you know what you installed and use. It could even be the standard one that came with your tablet.Or Chrome to access gmal.com.

The webclient is a browser (like Chrome or Firefox or Internet Explorer or Opera) on any PC you can find. Just go the right url, enter username and password and you're in the inbox.

Since it's a business address, I'd ask the IT guy to check your settings. That should help. If it doesn't, the last resort is to reset the tablet back to factory conditions and start all over.

Kees

Collapse -
Answer
in addition
by renegade600 / February 20, 2015 8:45 AM PST
In reply to: e-mail problem

what app are you using to receive emails? are you getting your emails on another device or computer? you said it was working earlier, did you make any setting changes?

Collapse -
Answer
Sometimes if you have
by orlbuckeye / March 3, 2015 9:12 PM PST
In reply to: e-mail problem

an email client on 2 machines and they both try to retieve emails it will cause a problem with the other as they both can't access the same account at the same time.

Popular Forums
icon
Computer Help 51,912 discussions
icon
Computer Newbies 10,498 discussions
icon
Laptops 20,411 discussions
icon
Security 30,882 discussions
icon
TVs & Home Theaters 21,253 discussions
icon
Windows 10 1,672 discussions
icon
Phones 16,494 discussions
icon
Windows 7 7,855 discussions
icon
Networking & Wireless 15,504 discussions

REVIEW

Meet the drop-resistant Moto Z2 Force

The Moto Z2 Force is really thin, with a fast processor and great battery life. It can survive drops without shattering.