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Question

DVI -D Cable Connection for Dell E2424hr Monitor

May 14, 2015 3:32PM PDT

As replacement for an older computer monitor, I bought a Dell E2424hr Monitor, which has both VGA and DVI ports.

I have both VGA and DVI-D (single link) cables.

When I use the VGA cable to connect the above Dell monitor to my HP Pavilion p7-1110 desktop PC, the monitor works fine. But when I use for the same connection the DVI-D (single link) cable instead of the VGA cable,, the monitor provides a message, "No VGA" and then turns off after five minutes. I am puzzled by this phenomenon.

I shall highly appreciate my enlightenment as to how I shall successfully obtain the DVI-D connection.

Discussion is locked

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Clarification Request
A lot of posts but
May 15, 2015 6:27AM PDT

I don't see the video card and source. DVD-D would do this if the source was a VGA card.

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Here is a little more information, Bob.
May 15, 2015 1:04PM PDT

Bob,

I did not understand what information you were looking for to help you diagnose better the origin of my problem.

The only relevant information about my HP Pavilion p7-1110 Desktop PC which I could find in two different places on Internet is the following:

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Graphics Controller
Form Factor: integrated
Graphics Processor: Intel HD Graphics 2000 Dynamic Video Memory Technology
Video Interfaces: DVI, VGA

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Intel Graphics Media Accelerator HD Integrated graphics (DX10.1)
*Integrated video is not available if a graphics card is installed.

Supports PCI Express x16 graphics cards

DVI and VGA ports (both ports can be used at the same time)


--------------------------------------------------


The reason I am interested in having the DVI connection working is that once it gets going, I can use it to connect the Dell E2414Hr monitor to my PC and then use the VGA connection to also connect my older (Samsung) monitor, which is in perfect working order, to the PC.

Thanks, Bob, for your interest in my problem.

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So at this point,
May 15, 2015 2:54PM PDT

we are not certain the problem is DVI computer output or...the monitor DVI input. That would be my path for trouble shooting this.

I see the spec. says both vga and dvi can be output at the same time so no "selection"is needed.

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Sorry
May 15, 2015 10:54PM PDT

But the information on the video card isn't here. But your display has DVI-D and as such a video card that had say, "DVI" could be incompatible. There are no less than 5 versions of DVI. You can read more on Wikipedia but here I like to stay on topic and find out what we are dealing with.

Until the exact video card is known we don't know if these are compatible.
Bob

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Bob, just FYI, you can read my post "Success!!!"
May 16, 2015 7:58AM PDT

Bob, just FYI, you can read my post "Success!!!" in this thread.

As usual, you provide expert help/suggestions to those who post in this forum their most diverse computer problems.

Best regards.

Chuck J

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Thanks for the report. Many bail, never tell.
May 16, 2015 8:09AM PDT

Thanks for the report back. Good to read you found a way.

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Answer
Correction in my previous post
May 14, 2015 3:35PM PDT

The model number of the Dell monitor is E2414Hr, not E2424hr.

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Answer
"no VGA"
May 14, 2015 4:37PM PDT

now I would think that was very obvious, but are there selection you need to make for the DVI connections?

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No menu ever pops up on the screen, providing...
May 14, 2015 11:14PM PDT

Thank you for the suggestion, but no menu ever pops up on the screen, providing choice of the VGA/DVI connection.

So my puzzlement about my problem persists.

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User manual
May 15, 2015 1:23AM PDT

OSD......I see where you can select which input source to use....vga/dvi.

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Made some progress!
May 15, 2015 4:30AM PDT

Thanks, Bob, for the important suggestion as to how to select the input source between the VGA and DVI options.

After connecting both VGA and DVI-D cables to both the monitor and my computer, I selected first VGA as the input source option, and the display readily came on. Then I switched to DVI -D as the input source option; this time the display did not appear at all. Just to check if the DVI-D cable happens to be bad, I replaced it with another DVI-D cable; still no luck. The only possibility that remains is that the DVI-D card in my computer is bad; but somehow I highly doubt that; it had come with my computer when I obtained my computer three years ago and I had never used until yesterday the DVI-D port on my computer. (I had always used the VGA port to connect my computer with my older monitor, which did not have a DVI-D connection option.)

I can certainly manage with the VGA connection to my new monitor, but if it has the DVI-D optional facility, I wanted to use it! Assuming that the DVI-D card in my computer is perfectly OK, if there are any other suggestions by anybody about my puzzlement, I shall appreciate them!

Thanks, Bob, for your help.

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What's the display resolution set at?
May 15, 2015 4:38AM PDT

Try changing it to 1080 and see if that will do anything. Just thinking out loud.

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The resolution is already at 1920X1080, 60Hz
May 15, 2015 6:24AM PDT

The resolution is already at 1920X1080, 60Hz.

Thanks for your continued interest.

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Just curious
May 16, 2015 2:37AM PDT

When you say 'both' do you mean you have 'both' connected at the same time?
That might present a problem.

Just as a test.
Is it possible to connect this monitor with your dvi cable to a different machine?
Friend/neighbor/local pc shop?

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I don't think that's how OP has connected now but...
May 16, 2015 2:56AM PDT

that's how the spec. suggested it could be use, both at the same time.

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Success!!!
May 16, 2015 7:44AM PDT

Bob b and Oldartq,

Thanks to helpful hints by both of you and Bob Proffitt, plus serendipity, I succeeded in what I wanted to accomplish, namely, a DVI-D connection between my new Dell E2414Hr monitor and my HP Pavilion p7-1110 desktop PC, simultaneously with a VGA connection between my older (Samsung) monitor and my PC.

The help by all three of you was certainly valuable; the serendipity part is as follows:

On reading Bob b's first two statements above, I thought I should just check whether disconnecting the VGA cable between the Dell monitor and the PC, and keeping only the DVI-D cable between them proves the solution. (On two accounts, I was not very hopeful that that would solve my problem: (1) When trying to get the DVI-D connection between the Dell monitor and my PC working yesterday, I did not have the VGA cable connection too between them. The DVI-D connection was never successful (even when of course I used to choose the DVI-D option from the Dell menu). Then I had added the VGA cable connection because at least it always worked (with of course my choice of the VGA option from the Dell menu). (2) I had felt that having both DVI-D and VGA connections simultaneously should not at all matter since one of them would be "dormant" --harmless-- depending on my DVI-D/VGA choice from the Dell menu.

Very surprisingly, when, after reading Bob b's first two statements, I disconnected the VGA cable (and chose the DVI-D option from the Dell menu), the display instantly appeared on my screen!! I have absolutely no idea why the same connection did not at all work earlier.

Moral of the story: Life is full of mysteries; some of them are annoying to different extents (and sometimes downright most unfortunate); some of them produce happiness. When something annoying or "bad" thing happens, we have to try our best to find a solution using our wits, and further seeking, when necessary, help of some experts out there, who with a remarkably helpful mindset, provide help!

This CNET Forum is superb!

My thanks and regards to all three of you:, Bob b, Oldartq, and Bob Proffitt.

Chuck J