Computer Help forum

General discussion

DVDs and CDs not being recognized by the computer.

by wlm1 / December 4, 2007 1:20 PM PST

When I put a disc into my laptop, which has a CD-R/DVD-R drive built right in, autorun doesn't work and the disc is not recognized by the computer. WHen I try to manually play it, the computer doesn't seem to realize that there is, in fact, a disc in there. I don't know what I could have done to my computer to cause such a thing, but it's pretty annoying, especially in college where I can't watch movies and such without it if someone is watching a DVD in the common room.

I have a Dell XPS M1210 with Windows XP. I got it almost exactly a year ago.

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Is it working?
by strickjh2005 / December 4, 2007 3:27 PM PST

Insert your win XP cd in the Laptop and restart. If it asks if you want to boot off of the CD it is definitely a settings issue that can be addressed.

If it is not recognizing the XP cd at the restart I would remove and reinsert the DVD drive.

Good luck.

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The CD seems to be able to be read.
by wlm1 / December 7, 2007 2:37 PM PST
In reply to: Is it working?

I put the CD for my Windows XP in and it seems to be reading it since a box that says "Welcome to Microsoft Windows XP" pops up. I don't really know how to do anything with the settings to make it work, would you have any particular suggestions?

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DVDs & CDs not reconized....
by Papa Echo / December 4, 2007 5:51 PM PST

Not all DVDs and CDs can "autoplay". How do you know that the discs are not reconized ? Do you get error messages like "..please insert disc..." or "...the disc is not formated...", "...the drive is emoty..." etc. ? For video and audio DVDs and CDs to play, you must have media players, e.g. WMP, Winamp, Real Player, VLC media player, Zing player..... etc.

Try right clicking a media file and choose Open with... OR
open a media file within the player> Go to File>Open...

To adjust auto-play, right click the DVD/CD drive, -->Properties>Autoplay tab. Make your choices.

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He said right here...
by strickjh2005 / December 4, 2007 10:25 PM PST

"WHen I try to manually play it, the computer doesn't seem to realize that there is, in fact, a disc in there. "

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by Papa Echo / December 5, 2007 5:16 AM PST
In reply to: He said right here...

..didn't say how he played...

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by wlm1 / December 7, 2007 2:52 PM PST
In reply to: He...

I'm a she! Grin

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I can't do that 'cause it can't read a disc.
by wlm1 / December 7, 2007 2:44 PM PST

I have WMP, RealPlayer, and VLC Media Player. I apologize for being unclear! My main concern isn't regarding the autoplay feature so much as it is about my laptop not realizing that a disc is in the drive. When I close the door, there is whirring forEVER as if it is trying to read the disc, but nothing happens. Usually, if I put a CD or DVD into my drive, when I go to My Computer, it indicates that there's a disc in there. As of late, though, it doesn't recognize this. I can't right-click the media file because there is no file.

Thank you so much for any suggestions, I really appreciate you putting forth the time to help me out! It's pretty annoying to not be able to watch movies on my laptop.

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cd player not recognised
by Lyndalin / February 14, 2010 11:33 AM PST

I cannot play an audio cd because my Real Player sp says it doesn't detect a cd drive

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One Of Two Things..
by Grif Thomas Forum moderator / February 15, 2010 5:27 AM PST

1. Follow the instructions in the link below to remove the Upper and Lower Filters from the registry.

2. If that doesn't work and you've already re-seated the cabling to the CD drive and motherboard, plus confirmed that nothing else is detecting the drive, then you'll need to replace the DVD/CD drive with a new one. They eventually wear out and when they stop reading one type of disc or another, it's time for a replacement.

Hope this helps.


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If It's Been Working For A Year...
by Grif Thomas Forum moderator / December 5, 2007 6:34 AM PST

...and if you recently installed/uninstalled some burning software, try the steps in the link below to delete the Upper/lower filter entries in the registry:

If you haven't recently installed any software, then it's possible the drive has gone south.. Check the cabling connections first but a new burner is probably in order.

Hope this helps.


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I didn't install anything relating to burning recently...
by wlm1 / December 7, 2007 2:47 PM PST

Thanks for the suggestion, I just haven't installed anything as of late. Is there anything that I might have done that would have done this or might it just be a bit of a lemon?

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by Papa Echo / December 10, 2007 6:22 AM PST is a simple matter of cleaning the lens of the drive...Tips

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Drive may be bad
by lizardo_manson / December 7, 2007 11:06 AM PST

My cd-rw drive started with that problem today too..but it just won't read burned one..and with luck, will just read one. i tested with Kubuntu just to be sure it was not a Windows issue...none of the OS detected the cd's i inserted.

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Oh no!!
by wlm1 / December 7, 2007 2:49 PM PST
In reply to: Drive may be bad

What are you going to do about it? Maybe I can follow in your footsteps!

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Drive may be bad
by lizardo_manson / December 7, 2007 8:56 PM PST
In reply to: Oh no!!

Well, i decided is the drive because after checked the cables, used different cd medias, deleted all registry related to cd-roms and nothing. it is attached to a DVD-RW drive and that drive works fine. tested the other alone just in case, and the same unlucky result.

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by Dango517 / December 7, 2007 11:23 AM PST

Not all file extension are recognized by all software. Try playing something you've played before.

Has your software license expired, doubtful but possible.

Try this software:

It might play them or give us a lead where the problem might be. It is free.

Are the drivers up to date for the CD/DVD drive?
List specifications here. Check device manager for errors/conflicts.

Visit the mother board manufactures web site and see if a driver up date is available for the CD/DVD driver. They maybe having problems with it and have created a patch for it.

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by wlm1 / December 7, 2007 2:52 PM PST
In reply to: Suggestions

I can't open anything in VLC player because when I browse to open up the disc that is in my D drive, it tells me nothing is in there. There's nothing to open up. I don't understand what I could have done that messed it up so much, though! I don't really know what the specs of my CD/DVD drive are... how do I find them? Thanks so much for your time and help! I can't tell you how much I appreciate it.

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Here how to find CD/DVD specifications in Vista
by Dango517 / December 7, 2007 3:43 PM PST
In reply to: Hmm...

start> control panel> administrative tools> computer management> device manager> click [+] next to DVD/CD-ROM drives. Other Windows OSs might have a slightly different path. Or you could search for Device manager in the search box when it appears then right click and choose open or search for Device Manager in help.

Write it down and post it here.

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Go to this Dell site
by lacsr / December 7, 2007 8:55 PM PST
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Removing filters?
by wlm1 / December 8, 2007 9:35 AM PST
In reply to: Go to this Dell site

I am currently downloading the program from Dell, so hopefully it will just be something simple like I need updates or something.

As for the filter removal, I don't think I understand exactly what that entails. Will I have to do something with "removing the drive" as someone said? I don't really know how to do anything like that... my drive is in my laptop and I wouldn't have any idea as to how to do anything with it physically. I may be completely misunderstanding what it is, though, so maybe you could explain it to me or something if you find the time! I'm scared to delete anything without knowing what exactly it is that I'm doing, you know? Happy

Thanks so much again for the help. I really do appreciate your time and patience with the slightly computer-illiterate me!!

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Okay! Here's the info:
by wlm1 / December 8, 2007 9:27 AM PST

Thanks for guiding me through doing that. I know that it is probably aggravating for someone who actually knows what they are talking about to work with some girl who hasn't got a clue about technical things with computers! Anyway, here's what it says there:


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This one is unusual and difficult
by Dango517 / December 8, 2007 10:17 AM PST
In reply to: Okay! Here's the info:

It doesn't matter who you are or what your back ground is we help all here at Cnet forums. At least I do.

Finding information about this DVD drive is difficult. This is the web site for TSST and there link to Samsung for there trouble shooter. Since you know more about your computer then I do look this over and see if you can figure it out. the site does not allow for model number searches and the drivers are vague to me so downloading one of them might be risky unless you can provide more information is your drive. Is it a ASPI or DOS. I do not believe it is a Booting disk. See applications software.

Tsst web site

Troubleshooter for problems

They do provide technical support over the phone.

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If your PC is fairly new ASPI, if old DOS
by Dango517 / December 8, 2007 10:19 AM PST

I wouldn't just quess at it.

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(NT) Where are we with this?
by Dango517 / December 9, 2007 10:14 AM PST
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by wlm1 / December 9, 2007 11:50 AM PST

I got the LiveUpdate program, is that what I'm supposed to do? My computer just turned one year old, by the way, so I would guess it is ASPI but I don't really understand what that means or where I'd go from here.

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Okay, nevermind, LiveUpdate doesn't do anything for me....
by wlm1 / December 9, 2007 12:00 PM PST
In reply to: LiveUpdate

It says that my ODD product model is not supported. I have no idea why that would be the case nor do I know what that means.

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(NT) The drive plays CDs but not DVDs?
by Dango517 / December 9, 2007 12:28 PM PST
In reply to: LiveUpdate
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If it plays CDs then the drive is working
by Dango517 / December 9, 2007 12:37 PM PST
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That's why I am so confused!
by wlm1 / December 9, 2007 12:52 PM PST

It seems to be functioning except with any DVD that I put in it. I know the DVDs are functioning; I can watch them on a DVD player. I can't watch them in VLC because I can't open them from a directory because the computer doesn't recognize that there is a disk in D:. It's so confusing to me because it works with everything else!

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This is an old program we'll try something else.
by Dango517 / December 9, 2007 1:03 PM PST

Do you know what software your using to play CDs,and DVDs? Now stay with me on this we maybe nearly done.

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