Or maybe look at their support website? Good luck.
I recently purchased a program called DVDFab Platinum. It allows you to copy and burn movie videos. I originally downloaded the trial version and was very please with how it worked. My trial came to an end and I ordered it from their website for $49.99 with download insurance for $6.99. I was unable to get the program to register properly. You are supposed to copy and paste the key code into a box when you hit the enter registration key. Once you enter the key it say the program will now restart and it should say "This program is licensed to Maryann". I never could get it to do that. I have deleted and re-installed the program several times to no avail. I have contacted them several times through their website with no responce from them. Today I emailed the company they use to make the purchase. Does anyone know how I can get this program to work or how I can get these people to answer me or have I been taken. I told them I was going to write my credit card company to dispute the charge. Please help. Thank you.