DVD/CD Icon Missing

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Question

DVD/CD Icon Missing

by miwi98 | October 30, 2016 12:04 AM PDT

When I upgrading from Win 7 64bits to Win 10 64bits my DVD/CD icon disappeared in "This PC". I uninstalled drive and restarted my computer but I still get Error 19, can anyone help me?

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13 Posts

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This Laptop was Win 7 64bit Home

by miwi98 | October 30, 2016 7:40 PM PDT

The OS came with the computer when I purchased it. No Boot Disk came with this computer but I guess I could make one?

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Re: make one

by Kees_B Forum moderator | October 31, 2016 11:20 AM PDT

That's easy: https://www.microsoft.com/en-us/software-download/windows10

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I did but

by miwi98 | November 4, 2016 4:32 PM PDT

I did but it recognize my Win 10 and did upgrade & the CD/DVD drive still does not appear.

Thank you anyway.

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Thank You

by miwi98 | November 2, 2016 8:43 PM PDT

I am using a upgraded Win 10 65bits from Win 7 64bits and it looks like the link u since makes so much sense to me. I will try it and get back with you.

Thanks so much.

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Please Try This..

by miwi98 | October 30, 2016 7:42 PM PDT

I will & will get back to u. Thanks

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Please try this....

by miwi98 | October 30, 2016 7:47 PM PDT

This should clear Error 19, an error in the Registry?

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Re: clear

by Kees_B Forum moderator | October 31, 2016 11:21 AM PDT

If it doesn't, it doesn't harm either.

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Maybe.... Let Us Know..

by Grif Thomas Forum moderator | October 31, 2016 11:29 AM PDT

Running Chkdsk is a good thing and here, it's a fixed a number of similar glitches on Windows 10 installations.

Hope this helps.

Grif

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Thank You

by miwi98 | October 31, 2016 5:14 PM PDT

I will do this and let u know.

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I tried.....

by miwi98 | November 4, 2016 4:31 PM PDT

I tried this but it did not work.

Thank u anyway.

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(NT) My Next Step Would Be To Replace It With A New CD/DVD Drive

by Grif Thomas Forum moderator | November 4, 2016 4:36 PM PDT

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Back to Windows 10 forum

Kees_B · Answer 1 · October 30, 2016 3:42 AM PDT

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Answer

Re: error 19

by Kees_B Forum moderator | October 30, 2016 3:42 AM PDT

Some of the suggestions in https://www.lifewire.com/how-to-fix-code-19-errors-2623182 clearly are not applicable, but others might help.

Is the drive still accessible if you boot from a Linux disc or stick (that's free and without danger as long as you don't install it)?
Can you boot from it with a bootable DVD (like the one you made or bought for installing Windows 10)?

Does it work if you don't upgrade to Windows 10 but do a clean install?

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Grif Thomas · Answer 2 · October 30, 2016 7:27 PM PDT

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Answer

Please Try This..

by Grif Thomas Forum moderator | October 30, 2016 7:27 PM PDT

It seems as though the Windows 10 "upgrade" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.

Grif

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