Question

DVD/CD Icon Missing

When I upgrading from Win 7 64bits to Win 10 64bits my DVD/CD icon disappeared in "This PC". I uninstalled drive and restarted my computer but I still get Error 19, can anyone help me?

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Answer
Re: error 19

Some of the suggestions in https://www.lifewire.com/how-to-fix-code-19-errors-2623182 clearly are not applicable, but others might help.

Is the drive still accessible if you boot from a Linux disc or stick (that's free and without danger as long as you don't install it)?
Can you boot from it with a bootable DVD (like the one you made or bought for installing Windows 10)?

Does it work if you don't upgrade to Windows 10 but do a clean install?

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This Laptop was Win 7 64bit Home

The OS came with the computer when I purchased it. No Boot Disk came with this computer but I guess I could make one?

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Re: make one
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I did but

I did but it recognize my Win 10 and did upgrade & the CD/DVD drive still does not appear.

Thank you anyway.

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Thank You

I am using a upgraded Win 10 65bits from Win 7 64bits and it looks like the link u since makes so much sense to me. I will try it and get back with you.

Thanks so much.

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Answer
Please Try This..

It seems as though the Windows 10 "upgrade" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.

Grif

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Please Try This..

I will & will get back to u. Thanks

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Please try this....

This should clear Error 19, an error in the Registry?

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Re: clear

If it doesn't, it doesn't harm either.

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Maybe.... Let Us Know..

Running Chkdsk is a good thing and here, it's a fixed a number of similar glitches on Windows 10 installations.

Hope this helps.

Grif

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Thank You

I will do this and let u know.

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I tried.....

I tried this but it did not work.

Thank u anyway.

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(NT) My Next Step Would Be To Replace It With A New CD/DVD Drive

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