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General discussion

DVD-ROM drive won't read any discs

by win98halfbaked Jun 14, 2005 5:33AM PDT

I have an HP Pavilion a710n PC with Windows XP Home Edition SP 2.
The DVD-ROM drive is a Samsung SD-616E, according to the Device Manager.

A couple of weeks ago, I tried playing a DVD in it. I got the ''Please insert disk into Drive E'' error message, so I figured that the drive couldn't read the disk because it was very scratched up (my regular DVD player did play it, however).
I didn't try any other disks, and I don't recall using the DVD-ROM drive until today.
Today, I tried to watch a perfectly fine, unscratched DVD and got the same error. I tried it with CD-ROMs, and the same thing happened. The CD-ROMs could be read in the PC's CD-RW drive, however.

I tried reinstalling the DVD-ROM driver, but that didn't help.

Any ideas?

(It's only been 10 months since I bought this computer. It would be absolutely impractical to send it in for service or replacement, since I have no way of backing up everything I have on it, and I need to use it all the time.)

Discussion is locked

3 Posts
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Clarification
by win98halfbaked Jun 14, 2005 5:36AM PDT

(I've played dozens of DVDs and CDs in the drive without any problems since I got the computer, until about 2 weeks ago.)

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I'll pass on a cure for now. Here's why.
by r. proffitt Forum moderator Jun 14, 2005 5:48AM PDT

"I have no way of backing up..."

While removal of the usual UPPERFILTERS and LOWERFILTERS in the registry may be the cure, I can't offer it since you are on the rocky road to total data loss.

Bob

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DVD-ROM drive won't read any discs
by jcrobso Jun 16, 2005 1:44AM PDT

Where did you buy it? If from a local store that has a service dept. talk to them.
You can buy and externial DVD burner and do your backup.
Internal DVD-RW burners are only $50~60 so you could replace yours yourself.
Did you call HP? Maybe they will send you replacement drive and you send them back the bad one. John

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