Here's the story, BLuRay DVD has been working just fine. In fact, I watched an online movie from NetFlix last night. Anyway, I have been putting off the software update for a few days now . This morning, I decided to go ahead and update the player with the software patch. After downloading the patch, the player turned off, turned the player back on and tried to press button A (BlockBuster) B (NetFlix) and neither worked. In Fact, none of the A,B,C,or D buttons now work. No more online movies! I called Samsung and they were useless. OF COURSE my warranty expired and they want to charge me $110 bucks to fix my DVD player that their patch broke in the first place.