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Question

DVD drive not working

Sep 18, 2015 6:33AM PDT

My desk top computer has two HP1260i DVD drives. After upgrading from Windows 7 professional to Windows 10, only one of the DVD drives works. Device manager only lists one DVD drive (working OK). I have disconnected and reconnected the drive, also I have checked the drivers, but the second optical drive will not show or work.
When I swap my hard drive with one running Windows 7, both drives work just fine again.
If both drives were not working, I would understand it (plenty of people seem to have this problem), but for one to work and the other not puzzles me.
I would be grateful for any advice.

Discussion is locked

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Answer
Your clue is device manager.
Sep 18, 2015 7:11AM PDT

Just like before you may have to install drivers for the motherboard and other things. There are no drivers for the DVD drive. Microsoft supplies the OS with a basic set of drivers so back to the desktop maker to talk about the other drivers.

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Drivers updated
Sep 18, 2015 11:13AM PDT

The drivers are updated but I still only have the one DVD drive working. It is perhaps a glitch with Windows 10 that will sort itself out! At least I have one drive working.
Surely if it was a driver problem neither of the optical drives would work?

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How did you update drivers?
Sep 18, 2015 11:20AM PDT

The Microsoft drivers update is not how. As to the driver problem surely statement, sorry but I'm not there so you have to do the work and tell what you did in detail.

In prior Windows, this happened and I've run into it in 10 so no, not a Windows glitch unless folk want to say that all issues like this are Microsoft's.

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Here's what I did
Sep 18, 2015 12:33PM PDT

The motherboard is an Asus P5P43TD. There is not yet a windows 10 driver for this model, I have the latest driver.
I updated the driver for the AMD Radeon HD 5700 card.
I then ran slimdrivers and all they found was one new audio driver update was available. (and yes I do know these driver programs are not all that reliable).
Thank you for your advice.

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I've never used slimdrivers.
Sep 18, 2015 12:51PM PDT

However this board hasn't seen the maker since 2010 (checked their web site) so you are pretty much on your own.

This board has IDE, 6 SATA ports so if the missing drive is on the second sata controller or the BIOS is just so, well 10 may not see it with 10's stock motherboard drivers.

I find the Intel tool at http://www.intel.com/p/en_US/support/detect?iid=dc_iduu to save me hunting around which chipset driver to install.

Given the 2008 release date for this chipset you may have to install a supported OS.

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Thanks
Sep 18, 2015 1:44PM PDT

I appreciate you taking the time to carry out the research. At least I have one working DVD drive, looking at the internet there seems to be a lot of people who are left with no optical drive after updating.
As for Windows 10, I think it is great and good fun getting to know it. As time goes on it can only get better.

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Did you try Intel's driver tool?
Sep 18, 2015 2:01PM PDT

That's the one I use.

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Yes
Sep 18, 2015 3:37PM PDT

Yes, thanks I did. It found that I had already got the latest driver - it's a handy tool though, I had not known of it's existence.