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General discussion

DVD Drive Issue on vista Ultimate 32bit Red Stop Mark ??

Oct 25, 2007 12:40AM PDT

Hi,

I am using Windows Vista Ultimate 32 bit and my issue as you can see on the pics ,

http://xs.to/xs.php?h=xs320&d=07434&f=pic1.jpg
and the second pic

http://xs.to/xs.php?h=xs120&d=07434&f=pic2.jpg

The problem ,

Red stop mark on the dvd drive.
Cannot read dvd cd its shown blank.
Cannont access USB flash memory. acess denied ..

When this start ?

This started when I connect the usb cable for my printer HP photosmart c4200 while i am running limewire 4.14.
Someone reported simmiler to this earlier on this link :

http://forums.cnet.com/5208-12546_10...geID=24528 06


I did not try to use my printer even after installing nero 8.
my printer was working fine before using lime wire and nero 8 .

my trial to solve the issue ,

1- I uninstalled all the programs which mentioned above and i deleted it from my reg ,
2- I run restore point but does not work ,
3- contact HP for ythe printer and acer for my labtop but they did not help and advicxe me to do format or recovery whcih i dont want to do ,
5- I uninstall the dvd drive and install t again from the net but still the same .

I apprecieat if someone can help me on that without doing format.

Thanks , Lila

Discussion is locked

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A Couple Of Things I'd Start With..
Oct 25, 2007 3:05AM PDT

First, visit the computer manufacturer's website and download, then install the newest chipset/motherboard drivers for your machine.

Next, follow the steps below to remove the "upper/lower filters" entry in the registry:

http://support.microsoft.com/kb/314060

Hope this helps.

Grif

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DVD Issue
Oct 25, 2007 4:56AM PDT

Hi Grif,

i checkd on acer website there is no new update for my MB, and with regards to lowerfilter i could not find it and for the upperfilter i found it under different subkey , attached the pic, pls required more help..

http://xs120.xs.to/xs120/07434/PIC3.jpg

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Wrong Registry Key...
Oct 25, 2007 12:13PM PDT

That's not for the DVD drive section and I would leave it alone..

As to the chipset/motherboard driver, then I'd recommend visiting the chipset manufacturer's site (Intel, AMD, etc.) and downloading/installing their newest compatible driver. The chipset manufacturer's site is usually the best option anyway.

Hope this helps.

Grif

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DVD Drive Issue
Oct 25, 2007 8:36PM PDT

Hi Grif,
I did the same , i updated my chipset Drive and even my Bios, but does not work, i don't want to do recovery plsssss i will loose all my program and files. i am upset.

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"was working fine before using lime wire and nero 8 "
Oct 26, 2007 12:44AM PDT

Let me be honest here. Limewire has toasted far too many machines in my view. It's so bad I call it "toxic."

You put toxic software on your machine so as long as it's there I know many techs and software gearheads that will wait for it to be toasted before attempting to fix the machine. Some won't bother and head straight to a reformat.

Did I write I think it's toxic?

Bob