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Question

DVD drive is not recognized by Windows

Jul 26, 2017 1:28AM PDT

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

Tried "all" the steps in the following link and no luck:
https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

Even tried system restore. DVD was working Tuesday when I erased some DVD-RW's. And Monday when I burned some DVD-R's.
Windows 10 - I suppose its possible the DVD burner has gone out, how to check?


Thanks in advance for any suggestions.

Discussion is locked

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Answer
When I see this
Jul 26, 2017 7:22AM PDT

I have to test the drive in another PC. Remember no make, model, connection or story about drivers is given. Also, those CD/DVD emulators can mess this up.

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Speccy Report
Jul 26, 2017 8:10AM PDT
http://speccy.piriform.com/results/Squ3UiLXq22ayFYbj2d7f0R

I have to assume that the issue began when I installed a VPN late last night. When I woke up around 3AM I saw that the computer was messed up. Rebooted and then I saw that the DVD wasn't 'seen' in windows explorer or Device Manager. So then I proceeded with checking stuff.

All the steps in the previous post were done. Uninstalling DVD, and rebooting didn't work. Trying to get drivers, didn't work. Doing all the 'steps' in registry didn't work. System Restore, while it worked didn't resolve my issue. I now have an "Error Invalid Command" on boot up, didn't have that before. Tried Chkdsk, I don't think it took because when I went to event viewer 1001, it did not show the usual "this" part was competed and "that" part was competed. Didn't really show anything.

I'm wondering if I'm going to have to do a "recovery" and maybe also buy a new DVD burner.

Thanks in advance
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Be back soon.
Jul 26, 2017 8:16AM PDT

Remember we usually have to see if the BIOS sees the drive and test the drive on another PC.

I'll be back soon with a Speccy reading.

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Answer
Speccy reading. What I would try.
Jul 26, 2017 8:28AM PDT

This is what I would try.

1. Shut down, unplug the USB drive and boot up. See if the BIOS sees the ODD (optical disc drive) and then try in Windows Device Manager as well as popping a CD/DVD that you know works in the drive and see if the drive shows in Device Manager or Windows File Explorer.

Why? USB drive could be occupying the ODD's drive letter.

2. "No optical disk drives detected"
That's not a good sign. Here's what I think are the Dell Docs for your PC.
http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-3647-small-desktop/manuals

Skip to page 29 of http://downloads.dell.com/manuals/all-products/esuprt_desktop/esuprt_inspiron_desktop/inspiron-3647-small-desktop_owner%27s%20manual_en-us.pdf about the ODD removal and replacement. Check that the power is connected and both ends of the SATA data cable are connected. If you have not worked inside this PC before read pages 1 to about 12.

3. The documents didn't get into BIOS screens but I'd look around and be sure SATA 0 and 1 are enabled in the BIOS. Remember I don't have a document to tell you where this is so you'll have to fish.

4. Consider buying a 20ish buck USB DVDRW drive. Cheap fix that will come in handy on other PCs.

Post was last edited on July 26, 2017 9:48 AM PDT

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Sometimes there's no logic
Jul 26, 2017 1:07PM PDT

I replaced the DVD burner and the problem was resolved.

The boot times that had gone up to "one minute" on my new SSD hard drive, returned to 27 seconds.

The "Error - Invalid Command" message is gone.

Ran all of my "anti" stuff in safe mode just in case there had been a virus - nothing found.

Might do a full system "recovery" anyway, in a few days.

Thanks for your help

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I'd stay the course.
Jul 26, 2017 1:15PM PDT

If you are at under 30 second boot times and all is working, I'd stop fixing this.

Enjoy it while it's in great shape.

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Speed was affected because....
Jul 26, 2017 3:17PM PDT

...the BIOS was looking for CD/DVD as boot drive first. Common setting. You may get a couple seconds quicker if you set hard drive to first boot device in BIOS.

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Regarding boot speed and BIOS
Jul 26, 2017 7:58PM PDT

I have to assume that you are correct, while checking in the BIOS for that "SATA" thing, which I never found, I reset the BIOS to its "default" setting - 1) UEFI windows boot - 2) USB - 3) DVD or Internal Optical Device - 4) Floppy Device & 5) OnBoard NIC Device.

Thanks everyone for your help.